Customer reviews from samsonite.com
Samsonite - Outline Pro Medium Spinner Suitcase - Emerald Green
Average customer rating
4.4
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
64
4 Stars
13
3 Stars
4
2 Stars
7
1 Star
4
83%of customers recommend this product.
(
68 out of
82)
Customer Reviews for Samsonite - Outline Pro Medium Spinner Suitcase - Emerald Green
Posted by: Koko.N
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cute color. The size is perfect for me. Super light, I can check-in this suitcase without additional fee.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Vedra World Travel
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have bought lots of luggage. I travel internationally several times a year and it has not mattered if I buy expensive luggage like Tumi or cheap luggage from an outlet store. None of them hold up. Samsonite luggage especially the pro exceeds my expectations. Hold up hasn’t yet been damaged. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Barr
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] Disappointed. Way too many scratches, mars, dings after only one use/trip. Realize luggage handlers can be carless handling luggage when traveling, but there are too many scratches on this case than expected
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 25, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Mars Red is not as pictured
on December 25, 2024
Posted by: PN87
[This review was collected as part of a promotion.] Ordered the Mars Red and the color is nothing close to what is portrayed in the pictures. In person, it is more like a pink/flesh tone. it seems the Digital renderings on this page are not accurate and the photos in the review are from older versions of this model.
Response from samsonite.comBy Samsonite US Care Team, December 27, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Joby
Verified Purchase:Yes
[This review was collected as part of a promotion.] This luggage was a gift & the recipient was happy with all the features. Perfect size for all our travel needs.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lisa L
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I found this for my sister, who loves the color green. It is gorgeous and rolls beautifully, she can’t wait to use it! And it coordinates well with my samsonite luggage, which is pink.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Low-quality, too-short handle is a deal-breaker
on January 9, 2025
Posted by: Anonymous
from Western US
The Outline Pro Medium Spinner body and zipper are well-made, but it's a much bigger bag than I expected; more like a large suitace than a medium one. The handle, however, is the deal-breaker. It's very rikety and unstable and doesn't extend high enough to comfortably move around with another bag on top. I contacted Samsonite about the unacceptable-quality handle, but they had nothing to offer since it wasn't broken.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: L Travel
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bag is exactly as described. Love the features and size. It is a perfect addition to our travel gang!
Written by a customer while visiting samsonite.com