Used it only a handful of times and the zipper ripped on the side of the hard shell.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 20, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
[This review was collected as part of a promotion.] Was gifted a 2-pc Freeform Summer 2025. We travel a lot! The carryon is perfect for keeping up with my pilot. This baby has plenty of space, is lightweight, and rolls like a dream. I’ve had other brand hard cases break in the past. (If your man buys crummy luggage, dump both.) Samsonite is quality and flexible so it won’t snap or crack or break your heart. 👍
[This review was collected as part of a promotion.] These photos are after 1 flight….don’t waste your money. Not durable at all.
Response from samsonite.comBy Samsonite US Care Team, August 18, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
I purchased this set September of 2024. It’s been on 6 trips since then. Very study and easy to maneuver. My only gripe is it scratches easily. The front of my luggage had deep scratches after one trip.
I bought this several years ago and the carry on lost a wheel and the telescoping handle jams and won’t come up half the time. The large piece is great!
Response from samsonite.comBy Samsonite US Care Team, November 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.