Customer reviews from samsonite.com
Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Average customer rating
4.3
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
63
4 Stars
13
3 Stars
2
2 Stars
3
1 Star
9
86%of customers recommend this product.
(
66 out of
77)
Customer Reviews for Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Customer Rating
1
Not durable
on August 19, 2025
Posted by: Natalie
from NJ
Used it only a handful of times and the zipper ripped on the side of the hard shell.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 20, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very expensive, not durable
on August 16, 2025
Posted by: Mommy005
from Maryland
Gender:Female
[This review was collected as part of a promotion.] These photos are after 1 flight….don’t waste your money. Not durable at all.
Response from samsonite.comBy Samsonite US Care Team, August 18, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Durable?
on January 10, 2024
Posted by: UserTC
from Rosemead CA
Bought Samsonite luggages for the first time because of the good reputation it has. Made a local trip using my freeform carry on and already got a dent on my luggage. Im worried that the luggage wont last long because of what happened after only using it for just one time considering the price is not cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Scuffs and Scratches After One Trip
on September 19, 2023
Posted by: Beckybf
from Preston, MN
I bought the medium and large Freeform to use on our trip to Hawaii. The two suitcases are scraped, scratched, gouged and look awful after one airline trip! I bought the burgundy color thinking it would not show marks but I am certainly beyond disappointed. I will only use these two pieces for car trips as I don’t think they would survive another trip through baggage handling at an airport. I also had problems with the locks! I would recommend not buying!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 22, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality Zipper
on December 29, 2022
Posted by: EdwinZayas
from Miami, FL
Poor quality zipper, opens while luggage is closed
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
on November 23, 2024
Posted by: Traveleing Lady
I bought this several years ago and the carry on lost a wheel and the telescoping handle jams and won’t come up half the time. The large piece is great!
Response from samsonite.comBy Samsonite US Care Team, November 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Thea
Verified Purchase:Yes
Great. Flexible. Very light weight. Able to hold more than expected.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Happy Traveler!
Verified Purchase:Yes
Loved this so much I bought this as a gift. I bought mine 2 years ago. Best luggage ever for those who fly a lot. It is strong and light weight. Easy to roll and spins on a dime. Strong built-in lock easy to use. 10 year warranty!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com