Customer reviews from samsonite.com
Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
90
4 Stars
16
3 Stars
2
2 Stars
5
1 Star
12
85%of customers recommend this product.
(
89 out of
105)
Customer Reviews for Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
WHEEL BROKE OFF ON FIRST USE
on December 26, 2025
Posted by: jw
from Ashburn, VA
Gender:Male
Used once. Wheel broke off. Bag was not overweight. Trying to navigate the warranty process is impossible. Purchased 12/10 for a flight 12/11.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Mohamed Abdellatif
from New Hampshire
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent luggage, best in town, hard and practical to travel with confidence, highest quality in the market
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Patterson's
from Arizona
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our Samsonite luggage and have never found a travel brand more reliable. This purchase was our 4th set for a growing family.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NW Traveller
from Portland, OR
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been researching luggage online for some time and finally settled on purchasing this set. I am incredibly happy with the overall construction, sturdiness, zippers, etc. The only thing I'm getting used to is slightly lack of interior space on the smaller one - but I truly need to pack less anyway! ha! I would highly recommend them!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Holly
Verified Purchase:Yes
[This review was collected as part of a promotion.] They’re gifts but love the size and weight of both
Written by a customer while visiting samsonite.com
Customer Rating
5
Very nice luggage! Freeform 2 piece by Samsonite
on November 26, 2025
Posted by: Susie E
from Baton Rouge, Louisiana
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m happy so far with my purchase of the Samsonite Freeform luggage. Looking forward to using it on vacation.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Marcos
from Nebraska
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m really happy with this Samsonite set. It feels strong, looks great, and the blue color stands out. The suitcases are lightweight, have excellent capacity, and roll very smoothly. Delivery was fast, and many people online mention the same strengths, especially the easy wheeling and roomy interior.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com