Customer reviews from samsonite.com
Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Average customer rating
4.4
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
94
4 Stars
16
3 Stars
2
2 Stars
5
1 Star
12
85%of customers recommend this product.
(
93 out of
109)
Customer Reviews for Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Posted by: Eliss
from Charlotte NC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I haven’t used it yet, but it seems sturdy and looks good. It rolls smoothly and the handle is comfortable. Very roomy and will hold a lot. Can never go wrong with Samsonite products.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Arloa
from Morris, Illinois
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The best luggage I’ve ever owned! I’m a big “wheels” person, and this luggage has the best.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dave
from New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good balance of weight and durability easy to roll
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
So far so good
on January 17, 2026
Posted by: long life expected
[This review was collected as part of a promotion.] The luggage survived the first trip to LGA and back despite the luggage handlers attempts to kill it. I bought this luggage due to its reputation for quality so I am hoping to enjoy it for years to come.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
WHEEL BROKE OFF ON FIRST USE
on December 26, 2025
Posted by: jw
from Ashburn, VA
Gender:Male
Used once. Wheel broke off. Bag was not overweight. Trying to navigate the warranty process is impossible. Purchased 12/10 for a flight 12/11.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Mohamed Abdellatif
from New Hampshire
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent luggage, best in town, hard and practical to travel with confidence, highest quality in the market
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Patterson's
from Arizona
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our Samsonite luggage and have never found a travel brand more reliable. This purchase was our 4th set for a growing family.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com