Customer reviews from samsonite.com
Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Average customer rating
4.3
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
86
4 Stars
16
3 Stars
2
2 Stars
4
1 Star
12
84%of customers recommend this product.
(
85 out of
101)
Customer Reviews for Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Navy
Customer Rating
1
WHEEL BROKE OFF ON FIRST USE
on December 26, 2025
Posted by: jw
from Ashburn, VA
Gender:Male
Used once. Wheel broke off. Bag was not overweight. Trying to navigate the warranty process is impossible. Purchased 12/10 for a flight 12/11.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Travels
Verified Purchase:Yes
The design doesn’t allow us to stack it on a rack as it is rounded out and will tilt over if we lay it on its side. It also doesn’t allow us to stack it on top of another suitcase again due to the rounded design.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Kelly
from Colorado
Verified Purchase:Yes
These suitcases are lightweight and easy to maneuver!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kesha W
Verified Purchase:Yes
Luggage itself is really nice. It didn’t come with instructions on how to unlock it. I had to YouTube to find out.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: lipb
from Bay area California
Verified Purchase:Yes
Lightweight and beautiful. The rollers are very flexible and smooth. They just picked up scratches easily. But I can't blame them since you have no control over what is done to them as checkin bags.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great wheels
on February 26, 2025
Posted by: Ona16
from NYC
Gender:Female
I purchased this set September of 2024. It’s been on 6 trips since then. Very study and easy to maneuver. My only gripe is it scratches easily. The front of my luggage had deep scratches after one trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Bad Material;severely scratched After Single Trip
on May 27, 2026
Posted by: Achla
from CA
Gender:Female
[This review was collected as part of a promotion.] I am strongly disappointed by the quality and durability of a Samsonite suitcase I recently purchased. After just one use, the exterior of the suitcase is severely and fully scratched. The material appears to be of very poor quality, and based on its current condition, it is clear that this luggage will not last more than three or four trips.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Lexy
from Louisville, KY
Verified Purchase:Yes
Great purchase so far! I love the durability, features and the color!! It is a great investment. Although I love this particular color, I just wish there were more of a variety to choose from.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com