[This review was collected as part of a promotion.] The only issue I’ve encountered is the zipper/lock mechanism can be tricky to get the zippers aligned properly. Otherwise everything is spacious and lightweight.
[This review was collected as part of a promotion.] My entire family has this model. I got this bag as a gift for my college graduation in 2023! I have the whole set in white and It’s definitely got good use and it was pretty durable. It’s only downfall was when it broke in the Boston airport (zippers off of the track). I think the zipper got caught on something, but it completely flew open and was unfixable with a flight to catch. We ended up having to find a box and panic-transfer all of its contents. Unfortunately, we had to abandon it at the airport.
Response from samsonite.comBy Samsonite US Care Team, May 12, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.