Customer reviews from samsonite.com
Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Black
Average customer rating
4.3
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
90
4 Stars
13
3 Stars
2
2 Stars
5
1 Star
13
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Black
Posted by: Maryam
from Va
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love these. They look great and high quality. They seem strong.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AG3
from New York, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent quality. Products are just as described.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dillon
from Mississippi
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This set is simple, rugged, and has plenty of space. I could easily pack for a weeklong business trip in the carryon. With both bags, I can take a long vacation with plenty of room for everything but my wife's shoes.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Achla
from California
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] A reliable, lightweight suitcase with smooth rolling and solid durability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
WHEEL BROKE OFF ON FIRST USE
on December 26, 2025
Posted by: jw
from Ashburn, VA
Gender:Male
Used once. Wheel broke off. Bag was not overweight. Trying to navigate the warranty process is impossible. Purchased 12/10 for a flight 12/11.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Satisfies
from Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality. Locks are easy to use and was happy with delivery
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Geo Kademenos
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very please with the quality and weight of the luggage.
Written by a customer while visiting samsonite.com