Customer reviews from samsonite.com
Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Black
Average customer rating
4.3
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
90
4 Stars
13
3 Stars
2
2 Stars
5
1 Star
13
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Black
Posted by: Tim
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great design and quality. I had the medium and it was so great I got the large and small to complete the set. Now parents, aunt and uncle, a couple neighbors and now my daughter all have the same.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pablo
from Watchung, NJ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great upgrade from our old suitcases, Love them!!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Honest Review
on June 26, 2026
Posted by: John
[This review was collected as part of a promotion.] Requesting feedback is most effective when it is quick, personalized, and easy to complete.
Response from samsonite.comBy Samsonite US Care Team, June 26, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Bad Material;severely scratched After Single Trip
on May 27, 2026
Posted by: Achla
from CA
Gender:Female
[This review was collected as part of a promotion.] I am strongly disappointed by the quality and durability of a Samsonite suitcase I recently purchased. After just one use, the exterior of the suitcase is severely and fully scratched. The material appears to be of very poor quality, and based on its current condition, it is clear that this luggage will not last more than three or four trips.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
The level of cosmetic and structural degradation after a single journey is unacceptable for an expensive brand like Samsonite. I will not buy it again nor recommend it to anyone.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Jim Demers
from Cape Cod, MA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great set, highly recommend for pleasure or business!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
light weight but it scratches easily
on April 10, 2026
Posted by: Ana91
Gender:Female
I purchase the freeform 2 in navy and the large luggage while on my first trip lost a corner guard. i have yet received any contact on where to send it to get it fixed.
Response from samsonite.comBy Samsonite US Care Team, April 14, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Skell99
from Colorado
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Durable, lightweight, quality. Really good value for the money.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Amy
Verified Purchase:Yes
I love my Freeform 2 piece set, it’s light weight and the quality is so good! It looks fashion.
Written by a customer while visiting samsonite.com