Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Average customer rating
4.5
(659 Reviews)
Rating breakdown 659 reviews
5 Stars
511
4 Stars
63
3 Stars
22
2 Stars
23
1 Star
40
86%of customers recommend this product.
(
387 out of
450)
Customer Reviews for Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Jet Set Cali
from Atlanta GA
Verified Purchase:Yes
I bought this carry on for a gift for my friend . They admired my luggage so much, that I had to get them one identical to mine. This was a great buy!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Absolutely would repurchase (but hopefully won't need to)
on March 9, 2020
Posted by: Margaret
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used this suitcase once so far, on a business trip, and the suitcase worked out great! I felt like I could fit everything I needed into it, including workout gear, plenty of shoes, and jackets for when I was cold. I am so excited to use it on a two week trip to Europe, and hope it's up to the challenge!
Written by a customer while visiting samsonite.com
Posted by: JetSet Slim
from Atlanta
Verified Purchase:Yes
Very light weight & sturdy. I will definitely shop with Samsonsite again.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Allie
from Prattville, AL
Verified Purchase:Yes
A friend of mine had this and recommended it. I love the size, color, weight and hard casing - for durability and better protection of items.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MeowBark
from Houston,TX
Verified Purchase:Yes
Short trips are perfect.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Billabow
from Orlando Fl
Verified Purchase:Yes
I use this item for traveling on short trips.
Pros: Easy To Access Items, Easy To Identify, Good Capacity, High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Hassan
from San Diego, CA
Verified Purchase:Yes
That is awesome
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com