Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Average customer rating
4.5
(681 Reviews)
Rating breakdown 681 reviews
5 Stars
527
4 Stars
67
3 Stars
22
2 Stars
24
1 Star
41
86%of customers recommend this product.
(
403 out of
469)
Customer Reviews for Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Customer Rating
1
Zippers thumbs down
on April 9, 2026
Posted by: dm3
from Oregon
Gender:Male
Still using zippers which baggage handlers can easily compromise.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 11, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great product!
on March 26, 2026
Posted by: Robert
I love the carry-on but nowhere in the suitcase or box did it show me how to set the combination lock. I had to go on line to find the directions!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Packs well. Light weight. Great price point. Stands up well to higher priced alternatives.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from New Mexico
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best spinner! Glides with ease due to the smooth wheel turning.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: D
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great option for a short weekend trip. More than enough space.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Pierceton, IN
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Such a great suitcase! Fits a ton of clothes and travels so smoothly.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Labeled a carryon when it's too big
on February 20, 2026
Posted by: Will
[This review was collected as part of a promotion.] You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 23, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Christy
from Texas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing quality product. These suitcases last forever and roll with ease.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com