Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Average customer rating
4.5
(681 Reviews)
Rating breakdown 681 reviews
5 Stars
527
4 Stars
67
3 Stars
22
2 Stars
24
1 Star
41
86%of customers recommend this product.
(
403 out of
469)
Customer Reviews for Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Posted by: KSKS
from Wilmington, DE
Verified Purchase:Yes
Excellent overall. Nice design. Locking mechanism can be a little tricky. Very smooth and great quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Cherel
from Woodstock, NY
Verified Purchase:Yes
Great for carry on luggage. Was worried at first that I would not be able to fit everything but all good for my 5 day/4 night vacay.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jchuang
from Utah
Verified Purchase:Yes
Product was as shown in the photo, came in great condition (zipper, outer, etc.)
Written by a customer while visiting samsonite.com
Posted by: scuba
from St. Croix, USVI
Verified Purchase:Yes
Bought as a Birthday gift for my husband. He is impressed with the construction and the hard sides. Excited to travel with it soon.
Written by a customer while visiting samsonite.com
Customer Rating
1
Can’t extend handle
on November 26, 2022
Posted by: Makit
from New York
I bought one in Woodbury common last night. The handle does not extend.
I can’t drive 2hours for exchange. What should I do?
I can’t drive 2hours for exchange. What should I do?
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Kyoung
from Seattle
Verified Purchase:Yes
Looks well made. Haven’t put in use. Size is a bit smaller than it could be due to the shape of the baggage
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CAgrannny
from California
Verified Purchase:Yes
I haven’t traveled with this suitcase yet, but it ticks all my requirements for a lightweight, maneuverable, expandable carry-on size case. I am in my 70s and will be traveling with family. I intend to pack light and efficiently in one small suitcase and one backpack so that my son-in-law doesn’t have to worry about my luggage as well as everyone else’s.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andrew123456
from Chicago
Verified Purchase:Yes
Item was defective and had to return. It was not the expected quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com