Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Average customer rating
4.5
(681 Reviews)
Rating breakdown 681 reviews
5 Stars
527
4 Stars
67
3 Stars
22
2 Stars
24
1 Star
41
86%of customers recommend this product.
(
403 out of
469)
Customer Reviews for Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Posted by: Skfw
Verified Purchase:Yes
I love everything about it except that it scuffs so easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kyndra E.
from VA
Verified Purchase:Yes
Great Quality, Beautiful Color, Glides perfectly, Love the inside pockets
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from North Charleston, SC
Verified Purchase:Yes
This is the third Freeform I purchased. So now I have three in the various sizes and they all look good together (I guess that is a thing). I love the style and compartments in this piece.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CarterB
from Los Angeles, CA
Verified Purchase:Yes
Incredibly light, well designed, maximizes storage, smoothest and easiest rolling carry-on bag. Incredible bang for the buck.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: MMichelle
Verified Purchase:Yes
This is extremely light and it rolls very smoothly
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com