I gave one star because it is a gift and he hasn’t opened it yet. Disappointed in Samsonite. I called and emailed and never got a response. I wanted to exchange the color. The gray was lighter than I thought and wanted the black. Thanks for the great customer service.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for the review! Unfortunately, We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock.
I normally do not like to buy luggage online, in this case I like this bag. It is the perfect size to carry on if I like or check. Wheels are nice and free spinning, the case seems to be strong. I choose this unit because it had high ratings and I was in need of a bag to replace the one I had been using for the past 10ish years. So far I am pleased. The set up works well and I can pack for two weeks with ease.