Customer reviews from samsonite.com
Samsonite - Outline Pro Spinner Carry On Suitcase - Emerald Green
Average customer rating
4.5
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
103
4 Stars
13
3 Stars
3
2 Stars
5
1 Star
9
89%of customers recommend this product.
(
98 out of
110)
Customer Reviews for Samsonite - Outline Pro Spinner Carry On Suitcase - Emerald Green
Customer Rating
1
Already Damaged on First Trip
on February 14, 2024
Posted by: samirhee
from Seattle,WA
I bought this two days ago during my trip in Hawaii t and I am very sad and disappointed to find out that it already got broken from its very first trip. It arrived missing a wheel from my trip back home from Hawaii to Seattle.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 16, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Trolley handle ruins the suitcase!
on August 2, 2022
Posted by: Amazonia
from Charlotte, NC
This bag was so close to being just right! Unfortunately, the rubberized trolley handle ruins the suitcase. It's a pain in the butt under practical use and is the embodiment of the term "if it's not broke, don't fix it". It's a whole affair to slip the handle through the suitcase sleeve of my personal-item bag because the rubberized handle causes friction (even when the personal-item bag is lightly packed or empty) so a lot of force and shimming is required! Slipping a bag over this handle is definitely not something you can quickly do while in the aisle of plane with tons of people behind you waiting to get off, or at pick-up / drop-off in front of dozens of cars waiting for you to move out of the way. My bag is nylon and very smooth so it's the best case scenario for easy slip on... but not with this suitcase handle. The handle is also hard to deploy and finicky. The clickable area for launching handle is small and requires too much pressure due to the rubberized padding over the button. You'll need repeated hits until you hit it just right. I can never get the handle to extend all the way the first time around so I always have to do a few more clicks. I can see thumb arthritis in the future of those who need to deploy and retract often during long day/s of travel. I've seen reviews of people complaining about fraying of the rubberized handle after a short time of use and I can definitely see that being a thing. Slipping bags over the handle will probably accelerate the inevitable. The internal compression system could have been more conveniently designed. You have to slip out one side from hooks so that you can actually access the space and slip it back into the hooks to compress then snap buckles. I've seen other suitcases do this better by having a compression system that can easily detach and reconnect with less manual effort. The side of the suitcase with the TSA lock is very shallow but I guess the other side plus expansion can make up for that. I love the organization with various pockets. Overall, I recommend the suitcase if you'll never need to slip-on a bag over the handle, you have patience and a strong thumb, and don't mind eventual fraying of the rubberized handle. If you tend to travel with a bag that has a suitcase sleeve for slipping over handle then do yourself a favor and look elsewhere!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
It has everything I want in a luggage!
on May 18, 2021
Posted by: Pat26
from New York
I love this luggage! I was thinking about getting the aluminum luggage but when I saw this model I fell in love with it. It has all the features that I was looking for and more. I love that it's 100% recycled and has antimicrobial handles. I tried using my powerbank for the usb port and it works. The only thing I worry about is the size. This luggage is bigger than the usual carry-on bags. This might not fit the over head bin. But over all, this is a good luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
6 months 18 countries, no problem
on June 14, 2022
Posted by: nikkionherway
from Raleigh, NC
I absolutely love this suitcase. I have the grey and my husband has the black color. We took them on a 6 month trip to Europe and Asia and did not have one problem at all. Cobblestone streets, many airplanes and trains, and packing and unpacking daily. Sure, the outside gets a little beat up but its a freaking suitcase, what do you expect and why does it need to look pretty? It never broke and the scratches on it are like souvenirs :)
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: RMoe
Verified Purchase:Yes
The Outine Pro bag easily gets me through the airport and down airplane aisles. Its wheels and handles make moving around in crowds manageable. The inside of the bag makes packing and unpacking efficient. It has been a good purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
First time using carry on only
on May 24, 2025
Posted by: Nysta
from MA
Gender:Female
[This review was collected as part of a promotion.] I spent a week in Boulder, Colorado, where the weather ranged from the 40s in the mountains to a warm 78 degrees at lower elevations. I always check a bag no matter how long I’m traveling, but this time I challenged myself to go carry-on only.
This piece did not disappoint. I love the compression feature, it let me pack it to the max. I was also able to fit a pair of loafers, two pairs of sandals, toiletries, and still had room to spare in the other side. The expandable section came in handy for bringing back a few extra goodies. I paired it with the matching “Better Than a Weekender” bag, which also offered tons of storage.
And the color? I’m completely in love with it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Did Samsonite cheaped on the design or quality?
on March 10, 2022
Posted by: Chung
Verified Purchase:Yes
the carry on luggage came well. However, the built quality feels flimsy when pushing the luggage on wheel. This is not the samsonite toughness that I am used to for this price range
Written by a customer while visiting samsonite.com
Posted by: Fabiana
from Brazil
Verified Purchase:Yes
Good carry on, bigger than regular ones, great inside space, beautiful lugagge
I would recommend this to a friend!
Written by a customer while visiting samsonite.com