Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Average customer rating
4.3
(428 Reviews)
Rating breakdown 428 reviews
5 Stars
310
4 Stars
43
3 Stars
11
2 Stars
23
1 Star
41
75%of customers recommend this product.
(
211 out of
283)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Customer Rating
1
Poor quality handle and plastic.
on August 21, 2024
Posted by: LMD62
from New Smyrna Beach Florida
I bought this June 2024 to use first time for cruise to Alaska for sea/land tour. The handle was absolutely horrible. It would not come up unless I would open the suitcase and hit the inside to release whatever was inside making it stick. I did not have the suitcase full at all, I didn't even use the extender zipper the entire trip. The outside is so scuffed up it looks like it has been used for at least 5 years on multiple trips. I am a loyal Samsonite customer and do not recommend this suitcase at all. I was even afraid the wheels might break off, thankfully they are still in tact.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Ruby E
from Atlanta, Georgia
Verified Purchase:Yes
Durable, easy to use and good looking - everything you want from your suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Little rock arkansas
Verified Purchase:Yes
Too small, much smaller than i anticipated i will need to return
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: KatsPlay
from Pasadena, CA
Verified Purchase:Yes
Great suitcase, looks nice, light and seems like it will hold up to travel and easy to find on the carousel
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Larry E
from Lakewood, CO
Verified Purchase:Yes
Recently purchased 2 pieces of the Freeform luggage. Large and medium sizes. The pieces are light weight and much easier to handle than our old soft sided pieces. The spinner wheels make moving the luggage from place to place so much easier. The TSA locks are a real plus and easy to use. Piece of mind as we’ve had item in the zipper parts of our other luggage stolen at airports. Overall a great purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dgon
Verified Purchase:Yes
Very spacious. TSA locks are a little tricky to turn but otherwise ok. Wheels run smoothly.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: BFLOK
from Evansville, IN
Verified Purchase:Yes
Excellent suitcase and will work great for upcoming trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Loulou268
from California
Verified Purchase:Yes
It’s pretty light weight for a large size suitcase, & yet the structure is quite sturdy. Design is simple & elegent
Written by a customer while visiting samsonite.com