Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Average customer rating
4.3
(433 Reviews)
Rating breakdown 433 reviews
5 Stars
314
4 Stars
44
3 Stars
11
2 Stars
23
1 Star
41
75%of customers recommend this product.
(
216 out of
288)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Posted by: Pete
from New York New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s light weight and easy to handle made of quality material.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Beware - seems that there is no warranty coverage
on April 6, 2026
Posted by: L. Glenn
from Houston
[This review was collected as part of a promotion.] I bought this in May of last year. In March of this year, the handle broke off. I tried three times to make a warranty claim through the designated "Chat" online, but couldn't. I won't buy another Samsonite suitcase nor will I recommend the brand to anyone else.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 7, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
4
Good suitcase
on March 28, 2026
Posted by: Meli6
from Newark New jersey
[This review was collected as part of a promotion.] So far so good. The only issue is that the suitcase scratches very easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Justin
from Okc
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent luggage. Bought for wife, she loves the amount of storage and especially the color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m really happy with the Samsonite Freeform Large Spinner. It feels sturdy without being heavy, rolls smoothly in every direction, and has plenty of space for longer trips. The handle feels solid, zippers glide easily, and overall it’s been a stress-free travel companion so far.
Written by a customer while visiting samsonite.com
Posted by: Mike
from Georgia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very durable and larger size good for longer trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Susy
from Boston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase in a while. This suitcase is so spacious that my husband and I shared it in our last trip. Love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com