Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Average customer rating
4.3
(421 Reviews)
Rating breakdown 421 reviews
5 Stars
307
4 Stars
41
3 Stars
11
2 Stars
22
1 Star
40
75%of customers recommend this product.
(
206 out of
276)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Customer Rating
5
Stood The Test
on April 29, 2023
Posted by: DJMikeeG
from Fortson, Georgia
Frequent Flyer here. I’ve had one for over a year that gets checked and transferred twice a week. Excellent durability! Would buy again! Only one issue. Bag handlers tore a zipper pull off. Can you help me with a replacement? Pic attached.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Worth the extra cost
on May 24, 2024
Posted by: Drini2
from FL
We have taken this luggage on a two year multi country trek and it has held up beautifully. The outside gets scuffed an, but still looks good. It has protected our contents and are easy to maneuver. It has been from Africa to Europe and the US and everywhere in between.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality product - refrain buying it.
on June 18, 2024
Posted by: Parkar
from Texas
I have been using Samsonite since my childhood days and regret to inform you that quality on Samsonite products have gone so bad that it just doesn’t make sense to pay higher price and get low grade product. We bought large & medium Freeform spinner set that on our first trip got scratched all over like a 5 year old product. These are not small but big scratches all around these bags. To be reasonable I would accept some scratches over time and many uses to justify it, however just using it once and dealing with ugly looking product after paying good money is not acceptable. Yes, checked in luggage doesn’t get handled well compared to carryons but that is the reason we buy Samsonite luggage. If they are prone to scratches so easily then I think this should be mentioned on the product information booklet, so one can avoid buying those. I think there might be better products from other companies that we will consider over Samsonite. Thank you Samsonite for losing our trust in your brand. Really disappointed. PS: still under 1 year warranty
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 21, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Surface easily scratched
on January 3, 2017
Posted by: Lawrence Gan
from Singapore
Absolutely disappointed with the surface quality as it scratched so badly after first use, on second use, almost all sides were scratched. Understand airport luggage handling is rough, but I own 6 Samsonite luggages. None had this issue. Wondering if I can ask for a replacement. Just bought it a month back. Using it for the third trip already.
Pros: Good Capacity, Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Dear Lawrence Gan,
Thank you for your feedback. We are sorry to hear of your troubles with your Freeform 28" Spinner.Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to discuss your options.
Thank you for your feedback. We are sorry to hear of your troubles with your Freeform 28" Spinner.Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to discuss your options.
Written by a customer while visiting samsonite.com
Posted by: Sam
from Indianapolis, IN
Verified Purchase:Yes
In first journey itself this bag got scratches all over it and the nice look of this bag is gone. I really liked the design and look of this bag but with scratches over it I don't like it at all. Overall it has good capacity and if you are not looking for something that will look great then this bag is for you.
Pros: Good Capacity, Lightweight
Cons: Poor Quality, Scratches
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: ErinO
from Florida
Verified Purchase:Yes
Got this in blue one month ago. Looks like a disaster after one trip. Totally scratched up. Wish I hadn't got the whole set (two large and two medium).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very Disappointed in purchase
on October 29, 2019
Posted by: Sue
from MA
Recently purchased the 28" and the 21" in the sage green color. Just returned from vacation and not satisfied with the purchase of this luggage. Took a direct flight to and from destination and with the amount of scratches this luggage received, you would think this luggage had been used for years. I have always gravitated towards Samsonite for luggage and have often purchased Samsonsite for gift giving but for the amount I paid for this luggage, was not happy with the way this luggage held up. I will think twice before purchasing it again! Sorry to leave such a negative review but I feel this was not worth the money spent!
Cons: Poor Quality, scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Nick C
from Grand Rapids,MI
Verified Purchase:Yes
This item functions ok, but scratches very easily. Not the quality I was expecting for the money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 28, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com