Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Average customer rating
4.3
(431 Reviews)
Rating breakdown 431 reviews
5 Stars
313
4 Stars
43
3 Stars
11
2 Stars
23
1 Star
41
75%of customers recommend this product.
(
214 out of
286)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Customer Rating
1
Not impressed!
on October 10, 2023
Posted by: Lynn8010
from Colorado
I just got this pretty luggage at the recommendation of a friend. On my first trip with it, I checked it at one airport and picked it up two hours later at our destination airport and the zipper pull was missing. This is not inexpensive stuff! So disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 12, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Wheels are amazing but TSA 3-dial didn't work
on September 8, 2023
Posted by: PatriciaE
from Frisco, Texas
This is an amazing luggage, great size, durable, wheels are so smooth, and modern beautiful colors. Unfortunately, on my International travel, the TSA 3-dial didn't work for TSA officials in London. They tried to use all their keys to inspect the luggage, they called another guy with more keys, and none opened it. They had to use pliers to break the zippers, to open it. Now, I do not know what to do because I can zip the luggage fine but the locks are not functional at all.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 13, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Customer Rating
1
College travel luggage
on August 18, 2023
Posted by: Amanda4159
Used the medium sized luggage for only about a year and a half traveling back and forth from my college town to my home. The last time I came home the zipper popped open and split the luggage open while in the luggage was in the carrousel. If I hadn't put the zipper lock in place, it would have fully popped open and I would have most likely lost all of my belongings. Definitely not as high quality for the price, and something I wouldn't recommend buying.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, August 21, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
3
Started out great , until it wasn't
on June 16, 2023
Posted by: Free to be me
from NJ
I had this for about 4 years. Its outer shell held up well, with only a few minor scratches. The wheels kept on rolling making it easy to move. I travel for family and vacations. I flew about 6 times a year. The zippers did not hold up well. The part you grab fell off. I tries to get it repaired and or the piece replaced, but very frustrating getting anyone competent on the process on the phone. I utilized the online process, which had me paying and or driving over an hour from my home to drop off. I purchased 30 minutes from my home, although only certain locations permit drop-off for repair. I expected better from Samsonite.
Written by a customer while visiting samsonite.com
Posted by: Garfield Cat
from Chicago
Verified Purchase:Yes
To be honest I love the design pretty much, it is light, fashionable, however, the material used for this luggage is not durable enough! very easy to get scratches!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: ErinO
from Florida
Verified Purchase:Yes
Got this in blue one month ago. Looks like a disaster after one trip. Totally scratched up. Wish I hadn't got the whole set (two large and two medium).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: kattai
from DC
Verified Purchase:Yes
Fantastic Suitcase! Sleek, gorgeous design, so lightweight yet sturdy. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Racquel
from Iowa
Verified Purchase:Yes
Awesome! Rolls great and perfect design! I travel every week and I am so glad that I purchased this!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com