Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Average customer rating
4.3
(431 Reviews)
Rating breakdown 431 reviews
5 Stars
313
4 Stars
43
3 Stars
11
2 Stars
23
1 Star
41
75%of customers recommend this product.
(
214 out of
286)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Amethyst Purple
Customer Rating
5
Great suitcase!
on May 6, 2024
Posted by: Awin34
from Houston, Tx
I replaced a 20 year old Samsonite with this new bag for a week in New York City so I wasn't sure what to expect. I am happy to report I love this large Spinner! It's bigger than I expected but was very ease to move around airports, Ubers and to pull off airport carousels. I had plenty of room to pack every thing I need and a few things I didn't. You should definitely but this wonderful tool.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Beware! Scuffs Easily!!!!
on April 20, 2024
Posted by: RVsSecret
from North Carolina
I bought this luggage less than a year ago and it immediately scuffed with my first trip. This is only from normal wear and tear traveling. I’m super disappointed because I had another set of samsonite that lasted me probably about 8 years but that style was discontinued but just assumed that all their products are great and was sorely mistaken by this line.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Interior dimensions are FALSE
on March 26, 2024
Posted by: Greg 2
from Virginia, USA
I am extremely disappointed to discover that the provided interior dimensions are FALSE. I purchased this specifically to transport a computer case that 20" long and 21.5" tall. The interior length of this luggage is AT MOST 19". However, it has lots of inward-pointing protrusions that cause the usable length for fitting a solid rectangular object to be at most 18". The corners are also cut diagonally, so the depending the thickness of a rectangular prism object you want to fit, the usable length might be up to 4" less than that. This luggage is useless for the purpose that I purchased it for,
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 29, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
1
Pretty cheaply made not durable
on January 29, 2024
Posted by: Slane98
from Parker, CO
Within 1.5 years it is already falling apart. Zipper has broken off, inside has torn. pretty cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Great size, poor quality
on January 18, 2024
Posted by: nyc123
from NYC
This was exactly the size I was looking for but unfortunately, the zippers broke in two separate instances. Customer service was great and helpful (and issued refunds/replacements twice) but wish this suitcase worked out.
Response from samsonite.comBy Samsonite US Care Team, January 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Retractable handle broke on first use
on November 13, 2023
Posted by: traveler0126
from Chicago, IL
The retractable handle broke the first time I used this luggage, making it very difficult to use the rest of the trip. This is disappointing for a brand I have otherwise enjoyed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 17, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Owned 3 Freeform Large Spinners - Scratch galore
on October 24, 2023
Posted by: AntBrooklyn
from Brooklyn, NY
I currently own 3 Freeform Large spinners and have traveled extensively with them. The scratches on the exterior is just something you have to get over. I mean, they are beautiful beforehand and all scratches will become very visible after light use. The wheels of one cracked, the zipper broke on another, and the handles have been doing pretty well after multiple usage. If I knew it would scratch this much, I would probably have opted for a more rubber exterior. I currently have the Freeform carry-on and when they went to check it in, I reached out like NoOoOo to avoid the scratches. Wonderful suitcases just be prepared to get upset at the scratching.
P.S. After uploading my photos, I am embarrassed that I was checking these suitcases in with the scratches.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 26, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Freeform luggage set
on October 18, 2023
Posted by: Mattelectric
from NJ USA
We purchased all 3 sizes looking to replace some older luggage.We recently used the Med sized bags for our trip to Europe. It appears the matte finish isn’t very durable and shows every single scratch on it. The stippling design easily scratched ed and flakes not the best look for a brand new bag. The rubber trim is somewhat flimsy as well. When we arrived back to our home airport one of the bag’s rubber trim was all bent out of shape from being transported or who knows what the TSA baggage handlers do to your luggage behind closed doors. Still the product should be designed to anticipate such rough handling especially from a manufacturer like Samsonite who used have a commercial stating not even an angry gorilla could damage their product. I guess those days are long gone. Lesson learned, a well known product name no longer means anything when they do not uphold their reputation.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 19, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com