Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Apple iPhone 17 Pro Max - Black
Average customer rating
3.4
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
15
4 Stars
5
3 Stars
3
2 Stars
7
1 Star
6
56%of customers recommend this product.
(
15 out of
27)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Apple iPhone 17 Pro Max - Black
Posted by: D Kraus
Verified Purchase:Yes
Very pretty but Not much protection and very slippery. I used it only one day and then got an ugly defender OtterBox. Defenders are very ugly. There is no design in these cases but at least I feel my phone is safe when I drop it.
Response from otterbox.comBy Customer Service, January 5, 2026
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Jeffrey
Verified Purchase:Yes
Amazing product and must have for your iPhone 17 pro
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Maggie
Verified Purchase:Yes
Not the tight secure fit as on previous iPhones. Sides are mushy and exactly where the glass chipped.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 15, 2026
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Heather
Verified Purchase:Yes
I love the product and used it on my 14 Pro Max but with he 17 Pro Max it made my screen protector lift every time I put the case on! Very sad!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Unhappy shopper
Verified Purchase:Yes
Very simple had to choice. Very thin has no drop protection
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 28, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Jon B
Verified Purchase:Yes
Greatly dislike the feel, no longer feels like the same materials as the previous symmetry cases - what a shame!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 28, 2026
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Greg West
Verified Purchase:Yes
Very good case. Bought it for my last five iPhones
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chris Schumm
Verified Purchase:Yes
Not protective enough. Disappointing
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 4, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com