Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Apple iPhone 17 Pro Max - Black
Average customer rating
3.6
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
9
4 Stars
4
3 Stars
1
2 Stars
4
1 Star
3
60%of customers recommend this product.
(
9 out of
15)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Apple iPhone 17 Pro Max - Black
Posted by: Nikki
Verified Purchase:Yes
The magnet is not strong on this one. My MagSafe wallet fell off several times with a light touch and I almost dropped my phone. My previous case was the very same one and I did not have that issue.
Response from otterbox.comBy Customer Service, October 7, 2025
Hello Nikki! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: User31384
Verified Purchase:Yes
Doesn’t fully protect camera. Loses functionality on camera tactile button.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 1, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Mike M
Verified Purchase:Yes
Once again, Otterbox has the best combination of protection and sleekness in iPhone cases. I’ve been buying Otterbox Cases since the company began making cases for iPhones. Hands down, they’re one of the best. The only thing I don’t like about the iPhone 17 Pro Max cases is they do not offer protection for the iPhone camera bar or plateau as some people call it. I hope Otterbox remedies this with some kind of camera bar protection that does NOT cover the camera lenses, just the bar around them.
Response from otterbox.comBy Customer Service, October 9, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Seasoned OtterBox User
Verified Purchase:Yes
It is a great case, however there are two things I would change. There is no aligning magnet that all previous mag cases had and I wish it covered the camera plateau.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 1, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Jean
Verified Purchase:Yes
Best clear case for the iPhone 17 PM, I’m loving it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ByRo
Verified Purchase:Yes
Great case, good grip all around, easy to put on and take off. 1month in - so far, so good!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: No high notes
Verified Purchase:Yes
The volume button popped off almost immediately when I had to remove the case. Pretty worthless. I have had otter box cases since my first smartphone (well over a decade ago) - and this is the first time one has disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 14, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Jennifer
Verified Purchase:Yes
Doesn’t work with a glass screen protector. The case won’t let the screen protector to stay on the screen. It pushes up the corners of the glass protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2025
Hello, Jennifer! Our products are not tested for compatibility with third-party accessories, and as such, we cannot guarantee performance or results when used in combination with non-OtterBox items. If you need any additional assistance, or would like more information about our amazing screen protection options, please reach out to our Customer Service team via chat and we would be happy to help!
Written by a customer while visiting otterbox.com