My screen protector has already cracked and I haven’t even dropped my phone. Tried to submit a claim for replacement online and unable to process the claim online.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 15, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Terrible! Do not buy this. Instructions very bad, sticks to everything, unclear how to use, finally gave up and threw the entire thing in the trash. Didn't even bother with a return for refund. What a waste of time, money, energy, focus, etc. Very disappointed since it's OtterBox!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 29, 2025
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
I have purchased an Otterbox Defender series protective case for my iPhone 5s, iPhone 6s, iPhone 12 Pro Max, and my newest 2 terabyte iPhone 17 Pro Max. I have not lost any iPhone yet to drops due to their superior protection! I like how you can also add a camera protector and screen protector and they will fit with the Defender series. I also like how the new Qi2.2 wireless chargers will connect to the Defender series. I recommend them, 5 stars!
The glass lens is perfect, it was very easy to place on the phone and it was flawless without any bubbles on the first wear. It is also very difficult to get dirty, as the glass remains impeccable all the time