Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Blue
Average customer rating
4.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
49
4 Stars
10
3 Stars
6
2 Stars
3
1 Star
9
85%of customers recommend this product.
(
51 out of
60)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Blue
Posted by: Rosie
Verified Purchase:Yes
Doesn’t seem to fit the phone I have the mauve defender
Response from otterbox.comBy Customer Service, November 10, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Don d
Verified Purchase:Yes
Disappointed. Our other phones had lifeproof for years and came out looking brand new for trad in. Thought these cases were sealed and disappointed the camera area allows dirt and debris in. Also the cover for the charge port opens hard and forces a lot of angular pressure to engage and remove the cable in and out of the slot. The end result will be damage to the cable and likely the phone side plug as well. Lifeproof currently not available.
Response from otterbox.comBy Customer Service, November 14, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Summer
Verified Purchase:Yes
Sturdy case without screen protector was disappointing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beto
Verified Purchase:Yes
Case has held up really good ive dropped it from construction site and nothing happened but as for the clip dont reccomend keeps popping off
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ss14
Verified Purchase:Yes
Back is already peeling, poor quality over all. Not worth the price
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 1, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: JH Bender
Verified Purchase:Yes
The belt holder broke in half. I had one of your holder for years and never had one break.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 15, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Will Shortt
Verified Purchase:Yes
So far so good. The case is still too new to determine if it will hold up or not. All my past cases from otterbox have been a waste of money
Response from otterbox.comBy Customer Service, December 1, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Bob T
Verified Purchase:Yes
Great strong case. The case gives you confidence while handling the IPHONE 17 Peo Max.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com