Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Blue
Average customer rating
4.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
49
4 Stars
10
3 Stars
6
2 Stars
3
1 Star
9
85%of customers recommend this product.
(
51 out of
60)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Blue
Posted by: Nathan
Verified Purchase:Yes
The case is normal like all otterboxes but the camera action button is way too sensitive keeps taking random photos and filling up our camera rolls and yes we have 2 of them and they’re both the same mine and my girlfriends
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 24, 2025
Hello, Nathan! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Mat g
Verified Purchase:Yes
Constantly taking pictures the case is so sensitive
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 28, 2025
Hello Mat! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Shiva
Verified Purchase:Yes
I had one of their old cases with this type of print. This new one def holds its form better than some of their old defender cases. I’ve taken it to work, many miles of hunting trips, in and out of pockets and still looks brand new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: R Dunning
Verified Purchase:Yes
Thus Defender case has the build quality of the Otter Box types from a few years ago, which is to say fantastic! Wish for the price it came with the belt clip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: not avaiable
Verified Purchase:Yes
This case keeps my phone safe, even after two drops. One time, the case came apart, which was upsetting. Thankfully, my phone is fine.
Response from otterbox.comBy Customer Service, November 3, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Van N
Verified Purchase:Yes
I usually buy Otterbox cases for its high durability but they tend to slip out of my hands on occasion. Thus, I like the material on my new case—it’s not slippery
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rick D
Verified Purchase:Yes
Will not work with my qi charger in my truck, I have to take the case off for my charger to work
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, November 18, 2025
Hello! We apologize for any inconvenience you are experiencing charging your device in your vehicle. Otterbox designs our cases according to the Apple Design Guidelines and our products are tested across a large number of charging products, while we do not have specific information on your specific vehicle's charging pad, if they follow the Apple specs, all OtterBox with magnet cases will work with it. However, if it does not have magnets in it, the alignment will be more difficult which will impact the charging performance.
Written by a customer while visiting otterbox.com
Posted by: Biscuit
Verified Purchase:Yes
The case is very solid. I slso bought the screen saver
I would recommend this to a friend!
Written by a customer while visiting otterbox.com