Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Green
Average customer rating
4
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
59
4 Stars
14
3 Stars
8
2 Stars
5
1 Star
13
80%of customers recommend this product.
(
61 out of
76)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Green
Posted by: Jay Jay
Verified Purchase:Yes
This case has a design flaw that traps dust, causing scratches on my phone. I am disappointed to learn that Lifeproof cases are no longer available, so I have resorted to this alternative, which has proven to be the worst case ever. I strongly urge the manufacturer to restore Lifeproof cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 17, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Customer Rating
1
iPhone 17 Pro Max Defender Series Pro XT Case
on October 28, 2025
Posted by: JUANCHO
Verified Purchase:Yes
I've had an Otterbox for over 7 years but ever since the 16 Pro Max case came out with the cutout for the action button, they completely damaged the case, leaving that area unprotected. When I bought the 17 Pro Max and saw that there was a physical action button, I thought it was the end, without thinking twice. I bought it before the iPhone 17 Pro Max came out but when I had the phone in my hand and put it on, I saw that every time I picked it up, the action camera button was activated, which was not normal. That has a problem and OtterBox has to fix it, which I hate terribly, which is why I returned it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rosie
Verified Purchase:Yes
Doesn’t seem to fit the phone I have the mauve defender
Response from otterbox.comBy Customer Service, November 10, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Ss14
Verified Purchase:Yes
Back is already peeling, poor quality over all. Not worth the price
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 1, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Audrey
Verified Purchase:Yes
Case is already falling apart. The MagSafe circle on case is peeling off after only owning case for a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello Audrey! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Don d
Verified Purchase:Yes
Disappointed. Our other phones had lifeproof for years and came out looking brand new for trad in. Thought these cases were sealed and disappointed the camera area allows dirt and debris in. Also the cover for the charge port opens hard and forces a lot of angular pressure to engage and remove the cable in and out of the slot. The end result will be damage to the cable and likely the phone side plug as well. Lifeproof currently not available.
Response from otterbox.comBy Customer Service, November 14, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Customer Rating
5
Superior protection and a great feel in the hand!
on December 24, 2025
Posted by: BHR324
Verified Purchase:Yes
Highly recommended. Keep your iPhone 17 ProMax safe! Buy an Otterbox with screen protection. The phone feels great in my hand, and the holster/carrier that Otterbox supplies "free" is a great safe way to carry your phone.
Written by a customer while visiting otterbox.com
Posted by: Phone Clip Nerd
Verified Purchase:Yes
I ordered my new Case and Belt Clip for my new I-phone 17Pro Max on line. I have had the defender cases for all of my past 5 or 6 I-phones. I was disappointed that there were only a few colors to choose from. So, I couldn’t get my usual camo color case. But one thing I’m worried most about is how the case clips into the belt clip. It doesn’t have a firm click when you snap your phone into place. And doesn’t have a lot of resistance for it not to fall out. I’m worried about loosing my phone. Everything else if fine and it came on the same delivery truck as my phone. So I didn’t have to use it naked.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com