Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Green
Average customer rating
4.1
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
34
4 Stars
3
3 Stars
6
2 Stars
1
1 Star
7
85%of customers recommend this product.
(
33 out of
39)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Green
Customer Rating
1
iPhone 17 Pro Max Defender Series Pro XT Case
on October 28, 2025
Posted by: JUANCHO
Verified Purchase:Yes
I've had an Otterbox for over 7 years but ever since the 16 Pro Max case came out with the cutout for the action button, they completely damaged the case, leaving that area unprotected. When I bought the 17 Pro Max and saw that there was a physical action button, I thought it was the end, without thinking twice. I bought it before the iPhone 17 Pro Max came out but when I had the phone in my hand and put it on, I saw that every time I picked it up, the action camera button was activated, which was not normal. That has a problem and OtterBox has to fix it, which I hate terribly, which is why I returned it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Audrey
Verified Purchase:Yes
Case is already falling apart. The MagSafe circle on case is peeling off after only owning case for a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello Audrey! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Loose fit Phone slides around. Not like old defend
on October 19, 2025
Posted by: Tllr
Verified Purchase:Yes
Not made very well. Definitely doesn’t feel like the old defender case
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 20, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Shiva
Verified Purchase:Yes
I had one of their old cases with this type of print. This new one def holds its form better than some of their old defender cases. I’ve taken it to work, many miles of hunting trips, in and out of pockets and still looks brand new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: R Dunning
Verified Purchase:Yes
Thus Defender case has the build quality of the Otter Box types from a few years ago, which is to say fantastic! Wish for the price it came with the belt clip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: David G
Verified Purchase:Yes
I get a new otter box for each new iPhone that I purchase. It has saved my phone countless times when it’s been dropped. Even on cement. I am sure it’s saved me a few replacement iPhones over the years. I use it with a holster so carrying g the phone is quite easy. I even carry it on my belt when motorcycle riding
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Return customer
Verified Purchase:Yes
The price point is decent was hoping for a bit better quality and overall performance. Wish the magnetic back was stronger to actually use for something.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, November 3, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Summer
Verified Purchase:Yes
Sturdy case without screen protector was disappointing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com