Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Average customer rating
4.5
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
94
4 Stars
19
3 Stars
5
2 Stars
3
1 Star
7
86%of customers recommend this product.
(
78 out of
91)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Posted by: JD Nurse
Verified Purchase:Yes
This case is a beast! Very high quality materials. Easy to put together three-piece frame and cover that really protects. Good grippy sides so your phone doesn’t slip from your grip. And all your buttons are covered and work easily. I always use Otterbox cases and now I’m using the Otterbox screen protector too. I always feel safe using an Otterbox iPhone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: lisa
Verified Purchase:Yes
the case doesnt fit in the holder any tap and the phone falls out
No, I would not recommend this to a friend.
Response from otterbox.comBy Web Review, March 10, 2026
Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Orville D
Verified Purchase:Yes
Only found one issue. The side button should have been left open like the 16. Every touch triggers the camera.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mikey
Verified Purchase:Yes
I returned it because it didn’t have a screen cover. I wanted a waterproof case like I have on my I-14 pro
Response from otterbox.comBy Customer Service, November 24, 2025
Thank you for your feedback. We understand wanting a waterproof case with a built-in screen cover. Since the case you returned didn’t meet that need, we recommend checking out the OtterBox Fre Series—it’s designed for water protection and includes a screen cover for full-device coverage.
Written by a customer while visiting otterbox.com
Posted by: John p
Verified Purchase:Yes
I changed my mind on buying iPhone at this time. So my comment is based on great experiences in the past and have no doubt about this one
Written by a customer while visiting otterbox.com
Posted by: Mikes review
Verified Purchase:Yes
The switch for the ringer silent on/off switch doesn’t work
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 27, 2025
With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Kathy
Verified Purchase:Yes
Very nice. Not bulky like others I’ve had in the past
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jerri
Verified Purchase:Yes
I have been using your products for probably 15 years. Love it swear by it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com