Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Average customer rating
4.5
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
94
4 Stars
19
3 Stars
5
2 Stars
3
1 Star
7
86%of customers recommend this product.
(
78 out of
91)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Posted by: Chris M
Verified Purchase:Yes
No coverage for the camera bump, silicone sleeve is loose and constantly peels off, plastic frame is fragile.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 4, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Chad
Verified Purchase:Yes
OtterBox defender cases always worked really good. I’ve always bought them from my phone. To give you a good testimony on how good the OtterBox defender series cases are. I first bought my iPhone 4 and bought a otterbox defender series case. I wanted to make an insurance claim on my phone so I can get it replaced and I thought I would ran over my phone with the OtterBox case on it with my propane track, which I was fully loaded. I ran over my phone, not once but twice with my truck and nothing happened to it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I love Otterbox since it’s very durable and timeless. However, upon receiving my Defender Series for the iPhone 17 PM, I noticed that the cut wasn’t very exact. Putting the case on the phone, I noticed that there was still a bit of the phone’s silver frame showing at the top portion where the screen meets the phone’s body. It is a measurement issue. I did write to Otterbox immediately about the issue but I didnt get a reply back. I was hoping to get a replacement cause it might have been a defect.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 24, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Customer Rating
5
TOUGH- STRONG- and ladies, there are PRETTY ones!
on April 14, 2026
Posted by: Andijo
Verified Purchase:Yes
The very BEST protection you can buy for an iPhone. I've tried many protectors but none can stand up to OTTERBOX
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great case as usual. Always love the defender series. I always say I will try other cases but I always end up back to get these cases. I know these cases will protect my case the best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: No thanks
Verified Purchase:Yes
Not a tight fitting case. I can pull my phone out of the case without unclamping the inner case. Was expecting something more Taylor fit to my device.
Response from otterbox.comBy Customer Service, November 3, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Lew9
Verified Purchase:Yes
Much bulkier like I like. I like the heavier feeling. I just wish the edges were raised more like the older cases were around the 6s style. The back camera needs little more protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Don d
Verified Purchase:Yes
Disappointed. Our other phones had lifeproof for years and came out looking brand new for trad in. Thought these cases were sealed and disappointed the camera area allows dirt and debris in. Also the cover for the charge port opens hard and forces a lot of angular pressure to engage and remove the cable in and out of the slot. The end result will be damage to the cable and likely the phone side plug as well.
Response from otterbox.comBy Customer Service, November 14, 2025
Hello Don! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com