Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Average customer rating
4.5
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
94
4 Stars
19
3 Stars
5
2 Stars
3
1 Star
7
86%of customers recommend this product.
(
78 out of
91)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Posted by: Michael Pilsitz
Verified Purchase:Yes
….. Case is as advertised! High Quality product …..
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The Defender Series Pro Case is the only case I will ever put on my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rob M
Verified Purchase:Yes
Great case will keep for a long time. Really satisfied!
Written by a customer while visiting otterbox.com
Posted by: GretchenGretchen
Verified Purchase:Yes
When I am doing something like walking the dog, grocery shopping, kayaking or cleaning a toilet, my OtterBox always saves me when I drop my phone, even in water.
Get one or regret it later!!!
It’s common sense at this point.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nauman
Verified Purchase:Yes
I bought the defender pro for iphone 17 pro max. The inner case is flimsy as it moves when u hold it hard like it is not very strong. The quality has depreciated immensely for the price we pay for Otterbox
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 3, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Cheap material falling apart not worth it there is other brands that are better
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 8, 2025
Thank you for your feedback! We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
It's ok but not well made. Weaker than old days
on October 29, 2025
Posted by: Anonymous
Verified Purchase:Yes
Front frame doesn't fully cover the phone's frame.
Response from otterbox.comBy Customer Service, October 31, 2025
Hello Francesco! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Nunya
Verified Purchase:Yes
I bought the case and 2 clips The clips will NOT CLIP!!!! Waste of money
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! The design of our holster is created to work with the new design of the iPhone and the camera lenses. If you are still experiencing issues, please contact our customer service team and we are more than happy to assist with this!
Written by a customer while visiting otterbox.com