Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Average customer rating
4.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
5
85%of customers recommend this product.
(
44 out of
52)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 17 Pro Max - Purple
Posted by: CoachLC
Verified Purchase:Yes
love the case overall just a little skeptical about the charging port cover because it has to be bent back to put in cord, hopefully it lasts.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
The OtterBox case is great. I've used them many years ago. So when I got a new iPhone 17 Pro Max. I ordered the OtterBox the same day.
Written by a customer while visiting otterbox.com
Posted by: Luke B
Verified Purchase:Yes
I love it. It’s durable as always. But I feel like the holster does not fit the phone very well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Corey
Verified Purchase:Yes
As always, Otterbox is the only way to go. I have been using Otterbox since they started making cases for iPhones. Never once had a QC issue, not saying cases exist. My experience however has always been a pleasant one and it’s the only case to “Corey Proof” my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
It's ok but not well made. Weaker than old days
on October 29, 2025
Posted by: Anonymous
Verified Purchase:Yes
Front frame doesn't fully cover the phone's frame.
Response from otterbox.comBy Customer Service, October 31, 2025
Hello Francesco! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Orville D
Verified Purchase:Yes
Only found one issue. The side button should have been left open like the 16. Every touch triggers the camera.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JD Nurse
Verified Purchase:Yes
This case is a beast! Very high quality materials. Easy to put together three-piece frame and cover that really protects. Good grippy sides so your phone doesn’t slip from your grip. And all your buttons are covered and work easily. I always use Otterbox cases and now I’m using the Otterbox screen protector too. I always feel safe using an Otterbox iPhone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mikey
Verified Purchase:Yes
I returned it because it didn’t have a screen cover. I wanted a waterproof case like I have on my I-14 pro
Response from otterbox.comBy Customer Service, November 24, 2025
Thank you for your feedback. We understand wanting a waterproof case with a built-in screen cover. Since the case you returned didn’t meet that need, we recommend checking out the OtterBox Fre Series—it’s designed for water protection and includes a screen cover for full-device coverage.
Written by a customer while visiting otterbox.com