Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Kenny1960
from Mobile Alabama
Verified Purchase:Yes
I'm going back to TurboTax. Difficult navigating the software. Long wait times for call back.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rob M3
Verified Purchase:Yes
The download/installation instructions should make it clear this is two, distinct and separate software applications that are launched and used completely separately from each other. The Premium app is excellent, seemed the same as the Deluxe version I'm used to using. However, the Business app was only 'fair.' Using it for the first time for a deceased family memmebr's trust return was much more difficult than expected - the 'interview' was sorely lacking. Many pages basically said open the whole form and fill it out. And then the help/instructions wer very lacking in being helpful. Once I incorrectly selected "grantor" trust it took me several tries to be able to delete that selection and make the correct selection to get the return done right. It almost felt like I pad for a product to help me do the trust return and the product basically said, here, fill otu these IRS forms and then we will put them on them so you can print them; not very helpful,and definitely needs work!
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: jabo14
from Iowa
Verified Purchase:Yes
Has caused nothing but headaches. Finally bought TurboTax to file my taxes. Would give zero stars if possible
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using H&R Block software for years. I like it. It’s easy and very helpful. Thank you.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience during your visit. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Personal program is good. Business could improve
on March 5, 2026
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
The personal tax program is great. The business program is not nearly as user friendly. First there is no file from last year that you can move to another computer. The data is imbedded in the program. Also the interview program itself requires much more filling out forms and searching where things go.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Flat rate tax
from CA
Verified Purchase:Yes
Slow updates and some questions seems to be ambiguous
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: unhappy10991
from RI
Verified Purchase:Yes
Product is at best FAIR. Does the taxes OK. Does not have an interview for the state program so you are pretty much on your own. Wonderful......
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AsBilled truth served
from Northville MI
Verified Purchase:Yes
No help. Premium software does not support MI Flow Thru Entity Tax and I can't override the field and enter my data. I will have to print off the MI 1040 return and fill-in by hand and snail mail my return. LOL, I had 0 stars and was forced to select 1-star! (t@rd emoji)
Cons: Time consuming, Hard to prepare
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock