Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Beeare
from Cary, NC
Verified Purchase:Yes
The 2025 Business tax software is not of the quality and usability as the 2025 Personal income tax software. This applies from installation through filing taxes.
Here are some examples:
- A mistake or correction of foreign accounts requires the user to both uncheck the changed response AND delete the form.
- the review process is not clear on the warning or exception identified and provides incomplete references to IRC or federal law.
- Issues abort printing which are not identified as to an error, or possibly a “warning “ is actually an error needing resolution rather than asking the user to confirm the input.
Not all but examples that make the use inefficient.
- A mistake or correction of foreign accounts requires the user to both uncheck the changed response AND delete the form.
- the review process is not clear on the warning or exception identified and provides incomplete references to IRC or federal law.
- Issues abort printing which are not identified as to an error, or possibly a “warning “ is actually an error needing resolution rather than asking the user to confirm the input.
Not all but examples that make the use inefficient.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Rochelle, NY
Verified Purchase:Yes
I have bought the product for over 5 years and I have never been disappointed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Bigjack
Verified Purchase:Yes
Upgraded this year in order to access the form 1041 for mothers estate. Will never do that again. Having to use another icon on my desktop is not good at all. Hard to use and almost impossible to complete estate tax with this software. I will be back to the premium next year, or try another software package.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago area
Verified Purchase:Yes
Our daughter is a qualified surviving spouse. The eFile was rejected by the IRS and the H&R help desk could not tell us how to fix it.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
2
Very poor quality, not working properly until 3/26
on March 8, 2026
Posted by: Anonymous
from Cupertino, CA
Verified Purchase:Yes
Personal still had errors in March, not corrected until 3/7/26.
Business full of problems -- suddenly crashed with permanent error mid-Feb, delete and reinstall no help, had to restart return from beginning and then, with same input, everything worked.
Business full of problems -- suddenly crashed with permanent error mid-Feb, delete and reinstall no help, had to restart return from beginning and then, with same input, everything worked.
Pros: Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Burbank Notary
from Burbank, CA
Verified Purchase:Yes
It's gone very well for years, using this platform. Fortunately, I have a good friend who knows stuff when I have an uncertainty, so haven't had to use the help except because the U.S. Govt was taking so long to update certain forms this year -- like Vehicle Expense.
Pros: Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ben CA
from Santa Barbara, CA
Verified Purchase:Yes
I am a retired EA and H&R comes close to the level of the professional software I was used to.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Broward County, Florida
Verified Purchase:Yes
The H & R Block software was excellent for preparing the personal tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock