Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
2
They don't stand behind their software
on March 10, 2026
Posted by: Hayward10
After submitting my return, I got a message the software had an error and the Form 1116 was incorrect. Luckily the IRS rejected my return due to the error, but H&R Block had indicated that if the return needed to be amended as a result of the error, it was my responsibility to figure that out even though it was a software error. Also, I'm not sure how the software has a basic calculation error given that it is almost the middle of March. This was a known error and the software should have given a warning or prevented my return from being filed with a known softwaterror.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Northern WI
Verified Purchase:Yes
Taxes were completed quickly: The federal taxes were received and approved within ten minutes of submittal. I also use the program to preform what if scenario's for purchasing and selling of investments.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nazareth pa
Verified Purchase:Yes
Purchased online December 2025. Had my tax return done February 1,26 and couldn’t efile due to HRBlock issue. Had to wait until February 27 until HR rectified. Very disappointing but finally filed.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Javelina
from Arizona
Verified Purchase:Yes
1) Certain state forms needed are not included. 2) Can not file in a timely manner due to a glitch in their system for certain forms; tax return is rejected. 3) Poor explanation of certain instructions. 4) Data verification is faulty - it is even questioning the way I spell my name on certain forms.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
No help in moderately complicated tax situation
on March 10, 2026
Posted by: Deecee1
Verified Purchase:Yes
I needed to file taxes for my late mom's estate. I expected the "business" version to work similarly to the regular version -- interviews that would walk you through all the relevant information and then the program would complete the actual tax forms. Not so. Interviews were minimal -- for most real topics, the instructions simply said to fill out the tax forms yourself. There is also no built in help. Unlike the personal tax program there's no in-context support, and searching for help just brings you straight to the IRS 1140 instruction booklet. And it made errors that had to be manually fixed on top of all that-- values that should have been copied to one place from another that weren't. What a disaster. I dearly wish I hadn't tried to save money and had gone with that other company's version.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Orleans, LA
Verified Purchase:Yes
I've used this H&R Block software for over 15 years. It just makes doing my personal and business taxes a breeze. Highly recommend.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 10, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: JY72113
Verified Purchase:Yes
I completed my tax returns after having to abandon TurboTax software because it had a minor glitch of not allowing me so see my completed tax forms before I filed them.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lloydo
from Nashville
Verified Purchase:Yes
Yes, the software before tax cut. Before block bought them
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock