Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Confusing presentation… It downloads two separate versions for personal and business, then you have to figure out which one to start with. On the personal one, your interview questions for royalties are a mess and always have been. You have a tendency to double count those. On the Business side, for trust a lot of it is still DIY… The software is really not helping you very much.
However, what really angers me is that anytime you call with a question to your help center, No matter how basic, their answer is “you should hire a tax professional“. Why are you hiring people that don’t know how to use your own software? Infuriating.
However, what really angers me is that anytime you call with a question to your help center, No matter how basic, their answer is “you should hire a tax professional“. Why are you hiring people that don’t know how to use your own software? Infuriating.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gillespiedr
from Omaha
Verified Purchase:Yes
I have been using your product for almost 40 years. Very happy with it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 5029
from ILLONOIS
Verified Purchase:Yes
Some of the business tax returns were difficult to understand as they were very much changes from 2024. Tried calling you but AI is impossible. Finally got thru to an individual who hung up on me.
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: CPA78
from Kansas
Verified Purchase:Yes
I have purchased this version for more than 10 years. It has worked well up to this this year. This year I discovered a problem with printing the Form 8949. When printing the Form for filing it would not print all of the transactions. The as shown form showed fourteen transactions, but the IRS Form 8949 only has eleven
lines per page. The remaining three transactions were not printed but the amounts were included in the page totals and carried to Schedule D.
lines per page. The remaining three transactions were not printed but the amounts were included in the page totals and carried to Schedule D.
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Personal software is pretty good, with minor glitches. The business software (using for filling out form 1041) is barely useable.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: GW1111
Verified Purchase:Yes
Did not do Final Simple Trust Well. Had to get a professional. Would be nice if Business Simple/Complex Trust interview process was as polished as Premium. Could not Import data even though Statement had online download ID. Had to make too many corrections and still got bad accuracy review. Numbers were right for the most part. Did not pass my scrutiny. I'm sure the iRS would have issues. Had to hire a professional. Still used Premium for Personal Taxes for which it excels.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from La Junta, Colorado
Verified Purchase:Yes
I been using HRBlock software for over 20 years. It is easy to use doesn't take long to complete most returns.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: nitro12
from IL
Verified Purchase:Yes
frustrating trying to enter simple Schedule C travel (mileage @ .70) ... business vehicle use :-(
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock