Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
Poor communication, confusing application support
on March 18, 2026
Posted by: Ch68
from Texas
Verified Purchase:Yes
I purchased premium with business for about the ninth year in a row. Personal loaded and worked fine, Business would not. After 5 phone calls and at least 7 hours on the phone someone finally figured our that personal would load on Windows 10, but Business needed Windows 11. My computer was too old, so I told them I was buying a new Mac. I was told to call back to load Business onto that. When I called back Business is also not supported on the MacBook.
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: fixmypcmike
from New York, NY
Verified Purchase:Yes
The personal software is always top-notch, but almost every year there's a problem with the Business software that prevents me from using e-file.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hartford
from CT
Verified Purchase:Yes
Very excellent ,self explanatory. Easy steps to follow . The results and rewards are very the best compare to other software I used before. I recommend to everyone.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob22229
from Florida
Verified Purchase:Yes
Program worked well, but I had a part in my 1099B which required me to override Box C on Form 8949 with a short term gain. The program wouldn't download my Schwab 1099 either which was dissappointing. But when I uploaded my file with the IRS it errored and wouldn't accept the override on Form 8949 so I had to reenter it another way. Ultimately it worked but those were my two biggest grips.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Bob, thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mobg
Verified Purchase:Yes
The help information for determining what should go in each field is almost non existent. The SW was no help at all in determining a businesses gross receipts from rentals shouldn't be entered into the gross sales and receipts box. It is good SW if you know all the tax nuance, but if you know the tax nuance you wouldn't need the SW anyway.
Pros: Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bsf1
Verified Purchase:Yes
It couldn't handle my 1040 k1 form that had a QBI. Basically said sorry we don't handle that, go get a tax professional. So, I completely wasted money on this product.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CHARLES A SCHILL
from SUN CITY AZ
Verified Purchase:Yes
The personal tax program works fine but THE BUSINESS SOFTWARE DOES NOT. EVERY YEAR I BUY THE CORPORATE TO DO THE RETURN FOR MY CONDO ASSOCIATION. LAST YEAR THERE WAS A PROBLEM AND AFTER SEVERAL MONTHS IT WAS RESOLVED. THIS YEAR THE PROBLEM HAS NOT BEEN RESOLVED. I EITHER WANT A REFUND OR A CREDIT FOR NEXT YEAR FOR THE COST INCURRED PURCHASING THE PROGRAM.
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
It would be nice if the payor information would autofill from one year to another on 1099-K’s
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock