Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,565 Reviews)
Rating breakdown 9,565 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
966
71%of customers recommend this product.
(
2,945 out of
4,148)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: really now
from Utah
Verified Purchase:Yes
For 3 state years I've had a hard time installing the business product. This year no one ever came back to me to follow up on my open ticket. I finally called someone who suggested a fix and it worked. But for six weeks no one responded at all
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Emily1000
Verified Purchase:Yes
Didn't go through because of stupid pin. Have to mail in. Total waist of my money for program
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
This is my 6th year using H&R Block tax software. Each year they improve, hopefully listening to client suggestions. This year I found only a couple of minor things to improve like correcting (catching) some review items while answering simple (yes/no) interview questions instead of responding to Review corrections..
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MidWest
Verified Purchase:Yes
I have been using H&R Block for 20+ years and enjoy the ease of use and accuracy of the programs!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Barb disappointed
from Littlweton, Colorado
Verified Purchase:Yes
Downloaded last years return. It did not pick up prior depreciation. Entering depreciation was a nightmare.
I finally tried A-I . It would tell me that is not a tax question try again... Went through Chat and I really needed to talk to a live person on the phone. The chat person finally told me to ask A-I my questions.
Can you see my problem here? I worked in the Block Advisor office the last 21 years and just retired. I still know what I needed to do to fill out a correct tax return. I was trying to stay loyal to the Block company and use the software. Sorry I did.
I finally tried A-I . It would tell me that is not a tax question try again... Went through Chat and I really needed to talk to a live person on the phone. The chat person finally told me to ask A-I my questions.
Can you see my problem here? I worked in the Block Advisor office the last 21 years and just retired. I still know what I needed to do to fill out a correct tax return. I was trying to stay loyal to the Block company and use the software. Sorry I did.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NCAS
Verified Purchase:Yes
Pretty good. Still a little confusing when filling out the forms, but much improved over the years
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bill6468
from Wisconsin
Verified Purchase:Yes
Have used the Personal Tax Filing software for 10+ years, and it works great. Started using the Business Software in 2020 and it isn't the most robust that I have used. The Interview part for the Partnership Return does not allow a "Yes" or "No" on the lines on the form (which then creates an Error message), I could not use it to file a 7004 Extension this year, and even after correcting some of the error message items, they did not go away.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HR Block Review Bobo
from TX
Verified Purchase:Yes
I used your product for a number of years but is seriously lacking in so many situations, that I have to do many of the returns I do manually. Also can't Electronically file returns, etc.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock