Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Disappointed Beach Bun
from Newnan GA
Verified Purchase:Yes
I have not been able to get the business software to work on my laptop. Have used this software and laptop for the last 3 years to prepare and file returns. I spent over an hour on the phone with an agent and a case was opened. It has been over 6 days and I have heard nothing from the help desk. Poor customer services is going to move me to another vendor
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dr Mary
Verified Purchase:Yes
Easy to access, easy to use, confident in the checks and evaluations.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Miami, Fl
Verified Purchase:Yes
The only problem I had was the reporting of government annuity. I entered gross amount and taxable amount abd Code 7 non disability and no matter what I did, your program insisted on entering the gross amount on the Form 1040 and ignoring that the correct figure ahould be only the computed taxable amount.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lynden Wa
Verified Purchase:Yes
I'm quite happy with Block tax software. I like the fact that it carries the previous year information to the current year. At some times it can be hard to navigate to the correct page to enter my income information though
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Tylers Tax
from Missouri
Verified Purchase:Yes
I have used this program for 30 years, the last 2 years I have had a problem with trying to E File.
It ask if everyone had insurance I checked no but it would keep showing a error needing a another form.
I ending up mailing even through I had payed for 5 E Files.
It ask if everyone had insurance I checked no but it would keep showing a error needing a another form.
I ending up mailing even through I had payed for 5 E Files.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Unhappy Customer 9999
Verified Purchase:Yes
Have used H&R Block Premium & Business for 17 years, and never had an issue until the last 2 years. The individual tax program works great, but I’ve had severe issues with the business program for the past two years. After I’ve entered all the tax information, I get an “unexpected error” message that says “The program has encountered an unexpected error and needs to close.” At that point, I can do nothing. Fortunately, I had a print out of the forms that I’d entered thus far. But, I had to manually complete the state returns. I gave them another chance this year, but the exact same thing happened again. I will be going to a different program next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: beth262
from Prescott Valley, AZ
Verified Purchase:Yes
This tax software is user friendly and I really like the quick transmission time.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bill1888
Verified Purchase:Yes
This is my third year for utilizing the Block tax software.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock