Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
3
Double Charged to E-File due to Update Required
on March 31, 2026
Posted by: Willywaymond
from Northern California
This program was easy to use and went smoothly until the efiling.. Once completed and credit card info entered it needed a update and rebooted requesting credit card again. Both charges went thru on the credit card
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: OnlyUseTurboTax
from Spokane Washington
Verified Purchase:Yes
I was a TurboTax user but don't have Windows 11 so I switched because HR said it supported Windows 10. I thought "how bad can it be?" It was horrible. Terrible user interface--very hard to navigate and understand what information it was looking for and I am pretty knowledgeable about taxes. I wasn't able to file the Trusts on-line -- which I could do with Turbo. For my LLC submission, I filed on-line, but there is a bug in the software that doesn't make the header file correctly. It leaves the yes and no boxes blank for "Has the Responsible Party changed". So I got an Accepted with Messages because if the party has changed it needs another form. Party did not change and *I* checked the appropriate boxes but HR didn't when it made the header to transfer. In addition, their customer support is awful. I had 3 separate problems--each time I was supposed to be contacted in 3 -5 business days. 1st one I was directed to send screen shots to the troubleshooting department. After 7 days I sent a follow up email, no response. After 10 days another, no response after 15 days I called and they had no idea what was going on. Other 2 times no response ever and one an inadequate response after a month. Unlike the personal software, it won't import your information from last year if it's a Turbo file. I will buy a new computer and get Windows 11 so I don't have to use HR Block ever again!!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: MNillinois
Verified Purchase:Yes
Hard to use. Interviews are very limited. In fairness, I'm sure it would be easier if I used it regulary
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Big trouble to get State of Ohio filed without extra payment
Pros: Easy to import documents, Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bink1
from Paradise, TX
Verified Purchase:Yes
I have been using for 20+ years… always works right! The interview will get the exact forms you’ll need. It will also explain your questions in program as well as easy contact by chat or phone.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
After a glitch which took longer to be given a fix (which was easy) the software went fairly fast and easy.
Only complaint is the same one I have had for several years, the error list needs to stay up, instead of rechecking the entire thing each time I fix ONE error. Most errors being that I missed some check boxes on a single form in different places, which could be fixed quickly if the list stayed up until done. just add a "update list button and recheck like it does anyway when preparing for filing. Other than that easy.
Only complaint is the same one I have had for several years, the error list needs to stay up, instead of rechecking the entire thing each time I fix ONE error. Most errors being that I missed some check boxes on a single form in different places, which could be fixed quickly if the list stayed up until done. just add a "update list button and recheck like it does anyway when preparing for filing. Other than that easy.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: xrqt
from Somewhere
Verified Purchase:Yes
Software not as intuiive this year, it failed to check a couple of boxes and my return was rejected until I manually fixed the problem. The screens were blurry and harder to read than in the past.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Works well for 1040 forms, ok for 1041 forms. $$$$
on March 31, 2026
Posted by: fdfdj
from VA
Verified Purchase:Yes
The product worked well though the Business version which includes the 1041 Forms is a bit clunky & obviously not to the same standard as the 1040 Forms.
State tax forms are included for a single state but electronic filing costs extra. A 2nd state tax form can be purchased at half the price of the full business package & that still doesn't include electronic filing.
State tax forms are included for a single state but electronic filing costs extra. A 2nd state tax form can be purchased at half the price of the full business package & that still doesn't include electronic filing.
Pros: Easy to prepare
Value
2
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock