Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: jimps
Verified Purchase:Yes
I was disappointed to find that the automated update erased the file path location to my tax return file, and reset to the default location.
Cons: Time consuming
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Palm Beach, FL
Verified Purchase:Yes
Its just ok, the biz version fits laptop monitors better (finally). Got a weird error 1st time I tried to load biz premium. Called support. I knew more than the tech. Then Googled like crazy and tried an (old 2024) solution on Reddit. I've came to the product maybe in 2010 . It was called Tax Cut, but only because I needed to prepare the 1120 S. Get rid of those stupid RE income q's if the 1st amswer is NO. You should revamp and modernize the interface. Personal
version is ok as well. Gets the job done. Price works for a small biz. Good thing I have a degree in accounting....
version is ok as well. Gets the job done. Price works for a small biz. Good thing I have a degree in accounting....
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BP user
from Cincinnati, OH
Verified Purchase:Yes
Not too many characters available to reply. The download product is dated.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from md
Verified Purchase:Yes
have used HRB for over 25 years.
My suggestions to improve the software, always purhase he premium, home and business etc, have never been addressed. There have been o improvements in the functionality for over 20 years. The software addresses the needs of the majority of its users, but neglects the 'hyeper users'
My suggestions to improve the software, always purhase he premium, home and business etc, have never been addressed. There have been o improvements in the functionality for over 20 years. The software addresses the needs of the majority of its users, but neglects the 'hyeper users'
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Turbouser12
from Maryland
Verified Purchase:Yes
I am writing to express my frustration with the Premium software regarding an issue I encountered while preparing my tax return.
Specifically, the non-passive amount reported on my K-1 did not properly transfer to Schedule E as expected. I had to manually add this line myself, which raises serious concerns about the accuracy and reliability of the software. This is not a minor inconvenience—errors like this could easily lead to incorrect filings if not caught.
Given that this is a premium product, I expected a much higher level of automation and accuracy, especially when handling complex items like K-1 income and non-passive activity classifications. Having to manually intervene defeats the purpose of using tax software and undermines confidence in the final return plus could never get through the audit to file once and had to MAIL it in.
I would appreciate an explanation as to why this occurred and whether this is a known issue. Additionally, please advise on how I can ensure there are no other errors or omissions in my return caused by similar problems.
At this point, I am disappointed with the experience and hesitant to rely on the software without further clarification.
Specifically, the non-passive amount reported on my K-1 did not properly transfer to Schedule E as expected. I had to manually add this line myself, which raises serious concerns about the accuracy and reliability of the software. This is not a minor inconvenience—errors like this could easily lead to incorrect filings if not caught.
Given that this is a premium product, I expected a much higher level of automation and accuracy, especially when handling complex items like K-1 income and non-passive activity classifications. Having to manually intervene defeats the purpose of using tax software and undermines confidence in the final return plus could never get through the audit to file once and had to MAIL it in.
I would appreciate an explanation as to why this occurred and whether this is a known issue. Additionally, please advise on how I can ensure there are no other errors or omissions in my return caused by similar problems.
At this point, I am disappointed with the experience and hesitant to rely on the software without further clarification.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kethly
from New york
Verified Purchase:Yes
I still not received my refund from federal government
No, I would not recommend this to a friend.
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tande
from Jacksonville FL
Verified Purchase:Yes
It does let you add other share holders and the percentages of the holdings had to use turbo tax to do my s corp return
Cons: Hard to prepare
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Okay - once you start with it, you are kinda stuck
on April 8, 2026
Posted by: pdogm
Verified Purchase:Yes
Overall okay - best feature is that it transfers year to year data, so I don't forget things that carryover.
However, I couldn't e-file cause there was an error in the software and had to wait until early April to get an update to fix. Also, the state interviews are not very good. For both personal, but pretty bad for business.
However, I couldn't e-file cause there was an error in the software and had to wait until early April to get an update to fix. Also, the state interviews are not very good. For both personal, but pretty bad for business.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock