Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,526 Reviews)
Rating breakdown 9,526 reviews
5 Stars
5,199
4 Stars
1,661
3 Stars
1,016
2 Stars
687
1 Star
963
71%of customers recommend this product.
(
2,921 out of
4,120)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
3
1st year that previous year was able to transfer
on April 30, 2026
Posted by: Anonymous
from Littleton CO
Verified Purchase:Yes
While improved from previous years, there are still bugs that make it difficult to navigate. Finally, it was able to populate my previous year taxes.1st year of MANY years of using this product.
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mike55555
from dalaas
Verified Purchase:Yes
Was unable to e-file due to the fact there is nowhere to put the spouses prior year security response. It was rejected for this reason. None of the 4 or 5 workarounds helped either. Wouldn't it just be easier to put a space to enter both security responses?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
No improvements over the past few years ...shame!
on April 30, 2026
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
This was the most stressful tax season of the last 20 years all due to a pending update that came out 2 days before filing day. There hasn't been any development to improve the software over the past 8 years or so - the same issues come back every year.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: TWW3
from Phoenix, az
Verified Purchase:Yes
Have used Turbo Tax for the past 8 years and when they didn’t support my OS this year decided to try HR Block. What a mistake. Navigating the menus is very confusing and the questions as to what to fill in was also lacking. The help prompts are almost worthless.
When running the audit check it kept asking me to verifu]y a y/n question and would not let me answer it correctly, had to override it.
To review the forms by printing a copy, pagination did it exist and they overran the page.
Just a terrible product and will be going back to TurboTax next year, just the online version.
When running the audit check it kept asking me to verifu]y a y/n question and would not let me answer it correctly, had to override it.
To review the forms by printing a copy, pagination did it exist and they overran the page.
Just a terrible product and will be going back to TurboTax next year, just the online version.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Bsvcre
Verified Purchase:Yes
I bought the individual and it worked great! I also bought the Business and never got it to work.
Phone calls sounded promising but follow-thru was non-existent
Phone calls sounded promising but follow-thru was non-existent
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jack202020202020
Verified Purchase:Yes
The best part was the fact that it operated on Windows10.And that is the reason why I switched from Turbotax.
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I've been using Taxcut/HR Block Premium or equivalent for twenty years. Previous returns are easily uploaded since the current version seeks the previous year's returns on your computer. (Note: Previous years' programs no longer function even to open previous years' returns so you must keep pdf copies to review, OTHER THAN to upload into the current year's version of the program. The Premium version for the corporate or partnership/LLC entities is usually fine for partnerships/LLC's which generate simple K-1 forms but is inadequate for C corporations, both Federal and State. (HR Block doesn't advise so but if you need to generate K-1 forms from LLC's which you are an owner for your personal returns, process the partnership/LLC returns BEFORE you process your personal returns which require the K-1 forms. It's easier to do your personal return once instead of trying to modify it later by adding the K-1 forms.) More important, HR Block has not provided enough depth to handle the issues generated in even simple Federal returns, and almost no coordination to properly file State corporate returns. The program for personal use has been adequate except that the interview writer presumes the user has some familiarity with the tax issues in each section, and the colloquial use of pronouns in the interview does not always clearly designate what the subjects and/or objects are. The most irritating issue involves the program NOT properly completing boxes in IRS Forms, requiring MANUAL ENTRIES during the error checking even when the interview SHOULD have entered the proper box on the form. Conclusion: I may try using Turbotax next year or perhaps finally give in and hire an accountant. Note: These comments are personal impressions, not professional advice of any sort.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Business owner 001
Verified Purchase:Yes
Last year format was more useful and friendly. 2025 version seemed not well organized.
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock