Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,526 Reviews)
Rating breakdown 9,526 reviews
5 Stars
5,199
4 Stars
1,661
3 Stars
1,016
2 Stars
687
1 Star
963
71%of customers recommend this product.
(
2,921 out of
4,120)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
1
crappy software, but, its much cheaper than others
on April 24, 2026
Posted by: Anonymous
Verified Purchase:Yes
Does not come with Form 709. Geez, you would think at the top of the line your product would come with all the forms, but no, it does NOT. Overall, the product is difficult to use, with quirky placement of buttons and tabs; Clearly, no human factors people were involved in your UI. Software can not handle K1s very well. Your stupid audit checks keep flagging items related to WA state income tax, but, well, WA state has no income tax; you would think it would know that, considering this has been true for many decades now. It's generally a poor tax prep software. Why I buy it, is that it is much cheaper than any alternative.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bzzzzzzz
from Pittsburgh, PA
Verified Purchase:Yes
--It's always a slap in the face when I buy this program every November, only to be sent a discount coupon in December once I've paid full price. I've been a loyal customer for nearly two decades, and I wish you'd help the early birds like me still get a good price.
--I love that you keep this software the same every year and only change what needs to be changed. The common look/feel is so nice. Please continue to keep your visual layout people muzzled and not let them change things. (One of the reasons I hate Microsoft and Windows).
--This year I found two problems with the program (numerical entry issue on a new form), which I reported as bugs. I wish you would report back to me if/when the bugs are fixed.
--I love that you keep this software the same every year and only change what needs to be changed. The common look/feel is so nice. Please continue to keep your visual layout people muzzled and not let them change things. (One of the reasons I hate Microsoft and Windows).
--This year I found two problems with the program (numerical entry issue on a new form), which I reported as bugs. I wish you would report back to me if/when the bugs are fixed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Notting
from MA
Verified Purchase:Yes
Why are you holding my funds??? IRS sent this out on 4-22-2026. Why can't they give my refund to me and not you!!!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rww66
from Michigan
Verified Purchase:Yes
Personal federal was fine. State was ok up until filing, then it was not intuitive on printing and submitting. The business portion was ok. The K1 information does not carry over from the prior year and filing was confusing.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin, Texas
Verified Purchase:Yes
Excellent. Very simple to use. The guidance the program provides makes it stress free to do my taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 24, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MISSISSIPPI
Verified Purchase:Yes
I bought this program online. It can be confusing to get a program. They advertise for one price and when you get into it, it's a different price. This program was a bit pricey for what I needed, but I wanted to make sure that I have the capability to do whatever may have been necessary to file my taxes.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Doesn't Work For Businesses As Well As Turbotax
on April 24, 2026
Posted by: Xelaa
Verified Purchase:Yes
Terrible product. Wanted to try after years of Turbotax. I'm had to track down where values in boxes came from with no help from HRB. Turbotax always told me where the value in the box came from when I clicked it.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central New Jersey
Verified Purchase:Yes
First time preparing a return for a trust. Hoping for more help by way of the interview process. Also uncertain what was to be printed out for filing
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock