Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: KPJT
Verified Purchase:Yes
I have been using H&R Block tax software for several years now. Generally, the program is easy enough to follow and intuitive; except for the technical sections like "Do you have any Section xyz deductions?" How would I know?
My main frustration is with the multiple window layout and lack of zoom function. Side bar, interview section, partial Form take up a lot of screen space making it hard to read.
The Help section is basically useless; Google is much more efficient.
My main frustration is with the multiple window layout and lack of zoom function. Side bar, interview section, partial Form take up a lot of screen space making it hard to read.
The Help section is basically useless; Google is much more efficient.
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, Co
Verified Purchase:Yes
Issue starting with your railroad approach .. one step and then the next. Totally worthless for all but simplest returns. Then I found the fill in the blanks format, that worked fine. Totally wasted hours of time on the railroad approach. Suggest you offer alternatives at the start.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
Written by a customer while visiting HRBlock
Posted by: Trav05
from WI
Verified Purchase:Yes
Software actually failed to file with the state of Wisconsin and I had to manually enter everything on the states WisTax to actually file my taxes on time. I called support and they basically told me to mail the return in.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RCedarberg
from Minnesota
Verified Purchase:Yes
I have used this software for years, and this is the first year I have had issues. As a small business owner, I used the Premium software, and needed to adjust some forms manually, as a result of an audit last year. Unfortunately, the system did not allow me to adjust the appropriate forms. After 7 hour + calls with varying levels of support (phone support agents were amazing) and 2 rude emails from the escalation team (that astounded the phone agents for their lack of understanding), I wound up having to fill out forms manually and file on paper.
I understand my tax situation is a bit different from most people, but the software should work for the user, not against them.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
The business portion never loaded. Thankfully it was not needed but very disappointed. I also would have liked an expanded tax table calculation and capital gains worksheet
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maine
Verified Purchase:Yes
It's not perfect but it will do. Note - The software did not account for the increased 401k catch-up contribution limit for 60-63 year olds... Very frustrating!
Cons: Time consuming
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Making Things Right
from TX
Verified Purchase:Yes
I've stayed with H&R for quite a while and you seem to cover all aspects and help to make things right.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Antonio Texas
Verified Purchase:Yes
I always buy Your softwares. It is very user friendly.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock