Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Customer Rating
3
Dependent over 18 yr old full time college student
on April 11, 2026
Posted by: ftl01
Verified Purchase:Yes
Normally all goes pretty good with HR Block software; however, I tried to claim my 19 yr old kid who is going full time to college but the IRS did not accept this. So I filed without this dependent. I got a refund which was a lot less than if I had included dependent and college costs. So I decided to claim my kid again and added the cost of tuition then the IRS accepted this amended return...I have not seen the extra refund yet...we'll see. I guess the HR interview needs to change somehow to make sure you get this deduction...we'll see.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve bought this product for so many years I can’t count! It always tells me when updates are coming and the feature I like best is “verification” did I complete the forms correctly.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Yulem
Verified Purchase:Yes
It seems the software is getty sloppy.
In the Premium version a Schd E interview correctly triggered a QBI which requires a separate statement. It correctly filed out the statement, generated instructions on how to sign and copy it, and that I would be alerted when the time came to attach it to my return.
Well, that time never came. I electronically filed my claim and there was never an opportunity to attach the signed QBI statement. I hope the IRS wasnt expecting it. The Business software has always been kludgy but it seems to work ok.
In the Premium version a Schd E interview correctly triggered a QBI which requires a separate statement. It correctly filed out the statement, generated instructions on how to sign and copy it, and that I would be alerted when the time came to attach it to my return.
Well, that time never came. I electronically filed my claim and there was never an opportunity to attach the signed QBI statement. I hope the IRS wasnt expecting it. The Business software has always been kludgy but it seems to work ok.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: xyxx
Verified Purchase:Yes
I bought the business Premium version as I have for many years. I was unable to get the Business software to install. The state software wouldn't allow me to file electronically because I had a septic credit. Federal software was good.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: cacsearch
from Vandais Heights, MN
Verified Purchase:Yes
for the most part, I have no problems with this software. As in all search engines, if you don't know the correct words to put in for the search, it doesn't come up with anything. I've tried the words used on a form I received but nothing came up so I'm presuming there are no alternative words which will match. I need to know what line, what form, how much to enter and all it does is tell me to do it......in other words the exact process, step by step..........diagrams always help because at least I know I have the right form.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: RHM_designs
from Sacramento, CA
Verified Purchase:Yes
I trust HR Block business for my annual taxes. I can get the parts done on my time and I find that the software is easily updated and works no matter the computer I would rather use at the time-- I have access to both a windows based operating system and an apple based operating system. My time is saved when I use HR Block Premium for both my personal taxes and my business taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: spdj
from FL
Verified Purchase:Yes
I had the utmost most horrible time w/ your software this year; to put it bluntly...it was horrific. I was totally unable to download ANY updates and I was on the phone w/ a rep for 2 HOURS to try to get my completed return to get to the IRS. Just AWFUL! As a matter of fact, the stupid software is still telling me, after 3 months, that my return was never filed.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
It should have worked
on April 11, 2026
Posted by: Ed in KC
from Missouri
When the program has all of the data necessary to calculate earned income per Worksheet 1 of Pub 596, why does it tell me to do that manually?
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock