Purchased online completed taxes immediately. Only complaint. No explanation on how to submit payment to the State. Example, update will send papers, State will send bill. None of that was answered.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Normally it is a great product. This year my federal return was rejected through no fault of my own, and after 3 reps and several hours, still no resolution. Hard to recommend it now.