I received this product in the mail. I have been using HRB since the 1999 tax year. I experienced some difficulty installing the s/w using the usb card provided. In January I called support and spoke to Emma, (in Texas I believe). She was very helpful and walked me through the installation. I failed to stay on the line for the follow-up review. I wish to commend her for her assistance. D J Pierce
Not very user friendly even after having used it for three years. It touts free e-pay services, but if even one small item is missing or wrong, you have to print and mail. And getting the wrong things fixed isn't easy.