Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(8,896 Reviews)
Rating breakdown 8,896 reviews
5 Stars
4,971
4 Stars
1,525
3 Stars
900
2 Stars
617
1 Star
883
71%of customers recommend this product.
(
2,629 out of
3,693)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from MidWest
Verified Purchase:Yes
I have been using H&R Block for 20+ years and enjoy the ease of use and accuracy of the programs!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Barb disappointed
from Littlweton, Colorado
Verified Purchase:Yes
Downloaded last years return. It did not pick up prior depreciation. Entering depreciation was a nightmare.
I finally tried A-I . It would tell me that is not a tax question try again... Went through Chat and I really needed to talk to a live person on the phone. The chat person finally told me to ask A-I my questions.
Can you see my problem here? I worked in the Block Advisor office the last 21 years and just retired. I still know what I needed to do to fill out a correct tax return. I was trying to stay loyal to the Block company and use the software. Sorry I did.
I finally tried A-I . It would tell me that is not a tax question try again... Went through Chat and I really needed to talk to a live person on the phone. The chat person finally told me to ask A-I my questions.
Can you see my problem here? I worked in the Block Advisor office the last 21 years and just retired. I still know what I needed to do to fill out a correct tax return. I was trying to stay loyal to the Block company and use the software. Sorry I did.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
This is my 6th year using H&R Block tax software. Each year they improve, hopefully listening to client suggestions. This year I found only a couple of minor things to improve like correcting (catching) some review items while answering simple (yes/no) interview questions instead of responding to Review corrections..
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Emily1000
Verified Purchase:Yes
Didn't go through because of stupid pin. Have to mail in. Total waist of my money for program
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: really now
from Utah
Verified Purchase:Yes
For 3 state years I've had a hard time installing the business product. This year no one ever came back to me to follow up on my open ticket. I finally called someone who suggested a fix and it worked. But for six weeks no one responded at all
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
OK functionality. Unhappy with Electronic Filing
on March 20, 2026
Posted by: Trustfiler
from Tennessee
Verified Purchase:Yes
Program itself wasn't bad, though not nearly as good as the individual programs. Everything I saw about the program led me to believe I should be able to file my mom's trust/estate forms electronically. Even after I called the support desk and waited for an hour, I was told that I should be able to file electronically. After getting disconnected twice from the support line, I gave up and mailed the return into the IRS
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: KB Taxes
Verified Purchase:Yes
Easy yo use. Efficient. Accurate. Excellent product. Cost effective.
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Room for Improvement
from Indiana
Verified Purchase:Yes
Sections on declaring Retirement Income confusing Traditional IRA vs RMD verbiage very unclear also SCorp K1 and QBI credits The section in most need of Redo especially Line 17 “Whole assistance needs to be redone” poorly presented This is a “Major” credit Overlooked Not Premium Business worthy😗
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock