Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Okiedokie Ponokie
from Forida
Verified Purchase:Yes
Very easy to understand and use especially for first time users
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
very buggy this year
on April 14, 2026
Posted by: Anonymous
from ny, ny
1. through the whole tax period whenever i tried to update, it kept telling me i was not online. always false. i also had to find invoice to see whether i was deluxe or premium. at last minute when i couldn't efile unless i updated, the automatic update worked.
2. i had $900 in oil royalties. i went through interview. then in same entry form it asked questions again. same entry form. the result ? it doubled the amount to 1800. if i didn't enter the second questions, the result was 0. finally l added the 900 to ordinary dividends. at least i was not understating income.
3. the rmd section was a horror the rmd was 14000. i took 28000. result i was fined 3500. you have these 2 section, under withdrawing and over accumulating. i was neither. no guidance on what to fill in where. finally i edited the actual form, it seemed simple. what was your rmd. how much did you take. the fine then disappeared.
i have used your tax software for at least 20 years. for shame on you for selling such buggy software
2. i had $900 in oil royalties. i went through interview. then in same entry form it asked questions again. same entry form. the result ? it doubled the amount to 1800. if i didn't enter the second questions, the result was 0. finally l added the 900 to ordinary dividends. at least i was not understating income.
3. the rmd section was a horror the rmd was 14000. i took 28000. result i was fined 3500. you have these 2 section, under withdrawing and over accumulating. i was neither. no guidance on what to fill in where. finally i edited the actual form, it seemed simple. what was your rmd. how much did you take. the fine then disappeared.
i have used your tax software for at least 20 years. for shame on you for selling such buggy software
Pros: Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Heil
Verified Purchase:Yes
The program does not ask for other miscellaneous expenses on Schedule C. I tried calling the number but, it didn't provide any help. After that, I pulled down the whole form and found the missing lines there. I filled in the numbers there and they came thru on the printed form and pulled up from there.
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disappointed2228653
from Chicago
Verified Purchase:Yes
This is purely utilitarian but oh my god it was the worst user experience. Why does it look like it’s from 1991? Why is everything low res?
Such a horrible and ugly experience. The only redeeming quality is that it walks you through it step by step. But omg what a horrendous experience.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pmfirst
Verified Purchase:Yes
Not happy to find the limits to the software at file time! I will be going back to turbotax next year.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: glenb77
from los angeles, ca
Verified Purchase:Yes
the premium (personal) is ok. you can have it retreive data from brokers etc. but still would be better if it could accept pdf copies without logging in to only sites on list. the business for me doing a 1041 trust return cannot even have it connect to broker, and have to manually put it all in is not good and also on the 1041 it prevents e-file for me
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike9041
Verified Purchase:Yes
Did great but now I can't get updates to load any more can you tell me ow to fix?
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: RaySh
Verified Purchase:Yes
I bought the software as I thought it would dovetail with my regular H&R Block software to help prepare the schedule C. Total waste of money.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock