Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(8,908 Reviews)
Rating breakdown 8,908 reviews
5 Stars
4,977
4 Stars
1,528
3 Stars
901
2 Stars
619
1 Star
883
71%of customers recommend this product.
(
2,635 out of
3,701)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: jabo14
from Iowa
Verified Purchase:Yes
Has caused nothing but headaches. Finally bought TurboTax to file my taxes. Would give zero stars if possible
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rob M3
Verified Purchase:Yes
The download/installation instructions should make it clear this is two, distinct and separate software applications that are launched and used completely separately from each other. The Premium app is excellent, seemed the same as the Deluxe version I'm used to using. However, the Business app was only 'fair.' Using it for the first time for a deceased family memmebr's trust return was much more difficult than expected - the 'interview' was sorely lacking. Many pages basically said open the whole form and fill it out. And then the help/instructions wer very lacking in being helpful. Once I incorrectly selected "grantor" trust it took me several tries to be able to delete that selection and make the correct selection to get the return done right. It almost felt like I pad for a product to help me do the trust return and the product basically said, here, fill otu these IRS forms and then we will put them on them so you can print them; not very helpful,and definitely needs work!
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Kenny1960
from Mobile Alabama
Verified Purchase:Yes
I'm going back to TurboTax. Difficult navigating the software. Long wait times for call back.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Jose California
Verified Purchase:Yes
I bought this same as I bought the deluxe version last 2 yrs.
I have same problem that the Social Security Income box automatically cut off the number exceed the limit.
Fine, if software did that , then doesn’t matching with my W2 . When I filing with IRS they return my tax filing with request “go to professional tax agent to do it again ! This is bad bad bad
I have same problem that the Social Security Income box automatically cut off the number exceed the limit.
Fine, if software did that , then doesn’t matching with my W2 . When I filing with IRS they return my tax filing with request “go to professional tax agent to do it again ! This is bad bad bad
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LeoNik
from Chicago, IL
Verified Purchase:Yes
I am using HR for more then 10 years. last year i had issue with software. Despite the fact that took almost two weeks to resolve issue, eventually was fixed
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orange Park, Florida
Verified Purchase:Yes
Have used this sw for 15 years. I have had pretty good success. Some things aren't as smooth as I would like but overall I am pleased.
Pros: Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Stnmountain
Verified Purchase:Yes
I have purchased this software every year for over 10 years; always satisfied with it.
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Shasta lake ca.
Verified Purchase:Yes
Easy to follow directions, I would recommend to others
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock