Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
Last year I bought this product first time. I did not have good experience. But one should not make opinion on one experience. I bought again for this year. I just confirmed my opinion that it is a substandard product. I made a mistake buying it. I will refrain from doing the same mistake again.
Cons: Hard to prepare
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
1) Cannot change the font size to a larger one causing eye strain
2) In the accuracy review, it simply points you to the tax form but no way to go back to the interview part to review what could be changed. Also in some cases, you cannot change the value in the form directly for some unknown reason.
2) In the accuracy review, it simply points you to the tax form but no way to go back to the interview part to review what could be changed. Also in some cases, you cannot change the value in the form directly for some unknown reason.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Business still needs work. Individual is great.
on April 14, 2026
Posted by: BethAB
from Leawood, KS
Verified Purchase:Yes
I've been using this tax software for many years. The individual edition is great. The business edition still needs a lot of work.
Pros: Easy to prepare
Cons: Time consuming
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Dave94558
from Bay Area California
Verified Purchase:Yes
I have used the program over the past 15 years and it has never failed me. It is a complex program so it does take time to review results for your returns to be accurate and complete. Let's face it, the tax laws change yearly now. Thanks for keeping up with all of the new rules!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 15, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Easily the worst product I've ever used.
on April 14, 2026
Posted by: BlockUser2
The business part won't install and the personal part is glitchy and wrong on substantive issues. But once you use it, you're stuck with it forever. Just awful.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Avanti
Verified Purchase:Yes
Software itself seems pretty good but support is horrible. Only an AI bot and when I did get someone live they were so scared of answering the tax question I couldn't get them to tell me things about their own program so I could decide where to put the information I already had.
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Louie850
from Milford CT
Verified Purchase:Yes
I have used this program since 2009. It has not changed a great deal. And I appreciate that. I don't want to learn an all new tax program from scratch. Thanks for keeping it familiar.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Defeated123
from Illinois
Verified Purchase:Yes
I have used HR block software for many years to do my personal and business taxes. This year I had a really bad experience! I took over a family members taxes and had to do a Trust and another personal return. Ended up, I couldn't file electronically for my taxes, the trust taxes, nor the family members personal return - all due to software limitations, either not being able to handle something with ACA insurance or not having necessary forms in the software. I am already searching for another product for next year that can take care of my entire situation.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock