Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,548 Reviews)
Rating breakdown 9,548 reviews
5 Stars
5,209
4 Stars
1,667
3 Stars
1,020
2 Stars
687
1 Star
965
71%of customers recommend this product.
(
2,934 out of
4,136)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: UGARedcoat
from Winder, GA
Verified Purchase:Yes
Once I learned the program it was very easy to use, very easy to understand, and made filing extremely easy in spite of the fact I had a LOT of information to put in.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NY
Verified Purchase:Yes
Overall very helpful, but confusing to navigate, particularly when there is a need to return to an earlier step. No button to return to the earlier, already completed step. The cost of the software is high.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BazeD
from Lubbock, TX
Verified Purchase:Yes
Business is still not functioning due to a known issue that is not being corrected. This has caused significant issues and prevents me from filing my business taxes.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: scbtl
from Houston, TX
Verified Purchase:Yes
The product is a mess, struggles to import, can't read PDF's, doesn't connect to major institutions, can't remember decisions, is largely unintuitive.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Olduser
Verified Purchase:Yes
I’ve been using this software brand for 20+ years but this was probably my last. They stopped providing any savings to regular customers. They used to send an offer in the mail with savings code for early purchase. Not anymore. I had a problem with it doubling my mortgage interest and had to go to google to find a fix for this.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mimi99
from Virginia
Verified Purchase:Yes
I am happy with the program/service but there are places where the explanation is a wee bit confusing. It is getting harder to understand the legalize verbiage, it needs to have the ability to get simpler definitions or descriptions. I have a small business so when purchasing the program pushes towards the small business software but then I only use the regular and I do not understand why I had to pay more. I am not seeing the benefit unless there is some linkage that is not explained very well.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ron45140
from Loveland, Ohio
Verified Purchase:Yes
I found the program fairly easy to use given that this is such a complicated topic
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Great help preparing files, but problems filing
on April 15, 2026
Posted by: queenbjan
from Hemingway, SC
Verified Purchase:Yes
My return was rejected because last years taxes were recently mailed in on paper (filed late). I assume I have to wait for those taxes to clear the system before I will be able to re-file them. In the meantime, you won't let me file an extension either. I suppose I have to pay you for every re-file too???
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock