Customer reviews from HRBlock
H&R Block - Tax Software Premium & Business 2025 - Windows
Average customer rating
4
(9,564 Reviews)
Rating breakdown 9,564 reviews
5 Stars
5,217
4 Stars
1,672
3 Stars
1,022
2 Stars
688
1 Star
965
71%of customers recommend this product.
(
2,945 out of
4,147)
Customer Reviews for H&R Block - Tax Software Premium & Business 2025 - Windows
Posted by: Anonymous
from Sacramento, CA
Verified Purchase:Yes
I always get this to do my taxes and find them easy to prepare.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
not the best first experience with this software
on April 16, 2026
Posted by: Ace123456
Verified Purchase:Yes
Let me set the table by letting you know that I'm not an accountant though I've done my taxes for a number of years
I used the software this year for 4 different returns. For the 2 fairly basic Federal returns with NJ state returns was just fine.
For an Irrevocable Trust (doing myself for the first time) it seemed a little complex and required me reading a number of IRS instructions even though I was only providing information from one brokerage account. It would not allow me to efile but did not provide a valid reason. I did contact support but they were unable to shed any light on the reason. For the final Fed return and NJ state return i had to input information from the K! created with the prior 1041 return. The federal was fine as I double checked it with turbo tax but I could not get the NJ 1040 to tie out. It seems like turbo tax is probably better for my situation as it provides more guidance for the non experts. I ended up buying the turbo tax software to file this 1040 and nj 1040
I used the software this year for 4 different returns. For the 2 fairly basic Federal returns with NJ state returns was just fine.
For an Irrevocable Trust (doing myself for the first time) it seemed a little complex and required me reading a number of IRS instructions even though I was only providing information from one brokerage account. It would not allow me to efile but did not provide a valid reason. I did contact support but they were unable to shed any light on the reason. For the final Fed return and NJ state return i had to input information from the K! created with the prior 1041 return. The federal was fine as I double checked it with turbo tax but I could not get the NJ 1040 to tie out. It seems like turbo tax is probably better for my situation as it provides more guidance for the non experts. I ended up buying the turbo tax software to file this 1040 and nj 1040
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: El Peron
Verified Purchase:Yes
easy to work with, just needed to gather documents
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lucasj8
Verified Purchase:Yes
Charged for every time I resubmitted my taxes and they weren't accepted
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Windsor, CO
Verified Purchase:Yes
This year's edition was flawed! Subsequent imports of 1099-B forms resulted in data from the previous remaining instead of being populated with the new import's data! After a run of about 20 years, I'll be switching to TurboTax next year!
Pros: Maximizes refund
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Garbage 2025
Verified Purchase:Yes
I will not be using this software again. I was charged 3 times to file my state tax. The AGI that was automatically entered was wrong.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: RonQ
from Utah
Verified Purchase:Yes
I struggled with the importing from my acorns and stash brokerage accounts.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Been using H&R for over 20 years. This is our first disappointment.
1. Take forever to get to support team in tax related matter. However, they are very honest team.
2. There are certain forms that you don't even mention that you don't support (or least give us serious warnings) .... like IRS Form 172, Calif 3804-CR. As I result, we have missed the required forms.
1. Take forever to get to support team in tax related matter. However, they are very honest team.
2. There are certain forms that you don't even mention that you don't support (or least give us serious warnings) .... like IRS Form 172, Calif 3804-CR. As I result, we have missed the required forms.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock